Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service improvements and manage contract transitions for a top facilities management company.
- Company: Join a leading firm focused on transforming facilities management services across PFI contracts.
- Benefits: Enjoy a competitive salary, car allowance, and various corporate perks.
- Why this job: Be part of impactful change, drive innovation, and enhance client satisfaction in a dynamic environment.
- Qualifications: Strong operational management experience in FM, with a focus on service improvement and stakeholder management.
- Other info: This role is site-based in London, perfect for those ready to make a difference.
The predicted salary is between 52000 - 78000 £ per year.
A leading facilities management company is seeking a Transformation Operations Manager to drive a range of transformation activities across PFI contracts. This role focuses on service improvement, change management, and contract closure, ensuring high performance and client satisfaction.
The successful candidate will collaborate with operational teams and key stakeholders to implement service improvement plans (SIPs), manage contract transitions, and drive strategic change. With a strong background in hard and soft FM services, the role requires a solutions-focused approach to optimizing service delivery and operational efficiency.
Key Responsibilities- Lead service improvement initiatives and drive sustainable change.
- Ensure effective contract transition planning, including expiry preparation and handback processes.
- Collaborate with operational teams to maintain high compliance and service standards.
- Report on KPIs, performance metrics, and budget adherence.
- Identify and implement cost efficiencies while maintaining service excellence.
- Develop and maintain strong client relationships, acting as a key point of contact for transformation initiatives.
- Communicate progress, risks, and solutions to internal and external stakeholders.
- Foster cross-contract collaboration to share best practices and problem-solving strategies.
- Support and guide operational teams through change management and transformation projects.
- Promote a culture of excellence, innovation, and accountability.
- Ensure adherence to health & safety standards and company policies.
- Essential: Strong operational management experience in a large-scale FM or outsourcing environment.
- Proven track record in service improvement planning and strategic transformation.
- Experience working with PFI contracts, with a deep understanding of their challenges and opportunities.
- Excellent stakeholder management and leadership skills in a multi-site environment.
- Ability to drive cost efficiencies, compliance, and performance improvements.
- Strong communication, problem-solving, and decision-making skills.
- Desirable: Relevant FM qualifications or willingness to attain them.
- Experience in PFI contract closure and transition activities.
Operations Manager employer: Moston
Contact Detail:
Moston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Network with professionals in the facilities management sector, especially those who have experience with PFI contracts. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and challenges in the field.
✨Tip Number 2
Research the company’s current transformation initiatives and service improvement plans. Understanding their specific goals and challenges will allow you to tailor your discussions during interviews, showcasing how your experience aligns with their needs.
✨Tip Number 3
Prepare to discuss your previous experiences in managing change and driving service improvements. Use specific examples that highlight your problem-solving skills and ability to lead teams through transitions, as these are crucial for the Operations Manager role.
✨Tip Number 4
Familiarise yourself with key performance indicators (KPIs) relevant to the facilities management industry. Being able to speak knowledgeably about how to measure and improve performance metrics will demonstrate your expertise and readiness for the role.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operational management experience, particularly in facilities management or outsourcing environments. Emphasise any relevant achievements in service improvement and transformation projects.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities and skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet the requirements for the Transformation Operations Manager role.
Highlight Stakeholder Management Skills: In your application, showcase your experience in managing client relationships and collaborating with various teams. Provide specific examples of how you've communicated progress and solutions to stakeholders in previous roles.
Showcase Problem-Solving Abilities: Include instances where you've successfully identified and implemented cost efficiencies or improved performance metrics. This will demonstrate your solutions-focused approach, which is crucial for this position.
How to prepare for a job interview at Moston
✨Showcase Your Transformation Experience
Be prepared to discuss specific examples of transformation initiatives you've led in the past. Highlight your role in driving service improvements and managing change, especially in facilities management or similar environments.
✨Demonstrate Stakeholder Management Skills
Since this role involves significant interaction with clients and stakeholders, come equipped with examples of how you've successfully built and maintained relationships. Discuss how you communicated progress and managed expectations during transformation projects.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about challenges you've faced in contract transitions or service delivery and how you overcame them, focusing on your strategic approach.
✨Emphasise Compliance and Performance Metrics
Familiarise yourself with key performance indicators relevant to the role. Be ready to discuss how you've monitored compliance and performance in previous positions, and how you can apply that knowledge to ensure high standards in this new role.
