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- Tasks: Lead service improvement initiatives and manage contract transitions for high performance.
- Company: Join a leading facilities management company focused on transformation and client satisfaction.
- Benefits: Enjoy a competitive salary, car allowance, and various corporate perks.
- Why this job: Be part of a dynamic team driving change and innovation in service delivery.
- Qualifications: Strong operational management experience in FM, with proven service improvement skills required.
- Other info: Opportunity to work in a multi-site environment and develop leadership skills.
The predicted salary is between 52000 - 78000 £ per year.
A leading facilities management company is seeking a Transformation Operations Manager to drive a range of transformation activities across PFI contracts. This role focuses on service improvement, change management, and contract closure, ensuring high performance and client satisfaction.
The successful candidate will collaborate with operational teams and key stakeholders to implement service improvement plans (SIPs), manage contract transitions, and drive strategic change. With a strong background in hard and soft FM services, the role requires a solutions-focused approach to optimizing service delivery and operational efficiency.
Key Responsibilities- Lead service improvement initiatives and drive sustainable change.
- Ensure effective contract transition planning, including expiry preparation and handback processes.
- Collaborate with operational teams to maintain high compliance and service standards.
- Report on KPIs, performance metrics, and budget adherence.
- Identify and implement cost efficiencies while maintaining service excellence.
- Develop and maintain strong client relationships, acting as a key point of contact for transformation initiatives.
- Communicate progress, risks, and solutions to internal and external stakeholders.
- Foster cross-contract collaboration to share best practices and problem-solving strategies.
- Support and guide operational teams through change management and transformation projects.
- Promote a culture of excellence, innovation, and accountability.
- Ensure adherence to health & safety standards and company policies.
- Essential: Strong operational management experience in a large-scale FM or outsourcing environment.
- Proven track record in service improvement planning and strategic transformation.
- Experience working with PFI contracts, with a deep understanding of their challenges and opportunities.
- Excellent stakeholder management and leadership skills in a multi-site environment.
- Ability to drive cost efficiencies, compliance, and performance improvements.
- Strong communication, problem-solving, and decision-making skills.
- Desirable: Relevant FM qualifications or willingness to attain them.
- Experience in PFI contract closure and transition activities.
Operations Manager employer: Moston
Contact Detail:
Moston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager
✨Tip Number 1
Familiarise yourself with the specific challenges and opportunities associated with PFI contracts. Understanding these nuances will help you demonstrate your expertise during discussions and interviews, showcasing your ability to navigate complex operational landscapes.
✨Tip Number 2
Network with professionals in the facilities management sector, particularly those who have experience in transformation roles. Engaging with industry peers can provide valuable insights and potentially lead to referrals that could enhance your application.
✨Tip Number 3
Prepare to discuss specific examples of successful service improvement initiatives you've led in the past. Highlighting measurable outcomes will illustrate your capability to drive change and improve operational efficiency, which is crucial for this role.
✨Tip Number 4
Stay updated on the latest trends and best practices in facilities management and transformation strategies. Being knowledgeable about current industry developments will not only boost your confidence but also position you as a forward-thinking candidate during interviews.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your operational management experience, particularly in facilities management or outsourcing environments. Emphasise any relevant achievements in service improvement and transformation projects.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities and skills mentioned in the job description. Use examples from your past experiences to demonstrate how you meet the requirements for the Transformation Operations Manager role.
Highlight Relevant Experience: In your application, focus on your experience with PFI contracts and any successful transformation initiatives you've led. Be specific about the challenges you faced and how you overcame them to achieve service excellence.
Showcase Stakeholder Management Skills: Since stakeholder management is crucial for this role, include examples of how you've developed strong client relationships and communicated effectively with various stakeholders in previous positions.
How to prepare for a job interview at Moston
✨Showcase Your Transformation Experience
Be prepared to discuss specific examples of how you've successfully led transformation initiatives in previous roles. Highlight your experience with service improvement plans and how you managed change effectively.
✨Demonstrate Stakeholder Management Skills
Since this role involves significant interaction with clients and stakeholders, be ready to share instances where you've built strong relationships and communicated effectively. Discuss how you handled challenges and maintained client satisfaction.
✨Understand PFI Contracts Inside Out
Familiarise yourself with the intricacies of PFI contracts, as this knowledge will be crucial. Be prepared to discuss the unique challenges and opportunities they present, and how you've navigated these in your past roles.
✨Emphasise Your Leadership Style
As a Transformation Operations Manager, you'll need to lead teams through change. Reflect on your leadership style and be ready to explain how you promote a culture of excellence and accountability within your teams.
