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- Tasks: Lead operational delivery for a key facilities management contract across the West Midlands.
- Company: Join a top facilities management provider making a real impact in the industry.
- Benefits: Enjoy a competitive salary, hybrid working, and a company car.
- Why this job: Be part of a transformative role that drives improvements and enhances service delivery.
- Qualifications: Strong FM background with knowledge of PPM and CAFM systems; experience in hard FM services preferred.
- Other info: Single-stage interview via Teams; opportunity to work closely with clients and stakeholders.
The predicted salary is between 44000 - 66000 £ per year.
Location: Harborne (covering the West Midlands)
Salary: £55,000 + Car + Benefits
Working Pattern: Hybrid
About the Role: We’re working with a leading facilities management provider to recruit an Area Manager to support the operational delivery of a key RFCA contract across the West Midlands. This is a technical, hard services-focused role requiring hands-on involvement in PPM, reactive, and grounds maintenance, ensuring compliance with SLAs and KPIs while driving improvements across service delivery. This is a real transformation role, taking over a recently mobilised contract that needs strong leadership, a competent technical understanding, and a process-driven mindset. You’ll play a key role in improving the operating model and embedding excellence.
Key Responsibilities:
- Oversee end-to-end operational delivery across the RFCA estate, ensuring full statutory compliance and contract alignment.
- Drive performance management and continuous improvement across reactive, planned, and grounds maintenance.
- Analyse data to identify inefficiencies (e.g., overdue PPMs, supplier performance) and implement solutions.
- Own service delivery across your area — taking full accountability for outcomes, performance, and contractual compliance.
- Manage all contractor relationships (Tier 1 & Tier 2 suppliers), ensuring services are delivered effectively and issues are escalated/resolved.
- Work closely with the client (RFCA), DIO, and wider stakeholders to maintain strong working relationships and deliver value.
- Ensure robust Health & Safety practices are followed, with a Zero Harm approach.
- Support capital project delivery through effective team collaboration and contractor oversight.
- Report regularly on performance, financials, and improvements to senior leadership.
- Leverage CAFM systems to manage supply chain performance and reporting.
What We’re Looking For:
- Strong technical FM background, with knowledge of SFG20, PPM, and CAFM systems.
- Solid understanding of mechanical or electrical services (qualifications ideal, but not essential).
- Proven experience in hard FM services (reactive/PPM), ideally within complex public sector environments (MOD, MOJ, local authority, etc.).
- Demonstrated ability to manage contractors effectively and hold them accountable.
- Comfortable with a lean model, no direct reports, but you’ll have one indirect report and support from a technical administrator.
- Analytical and process-driven, able to dive into systems, pull data, identify issues, and take ownership of resolving them.
- Confident communicator who enjoys client interaction and problem-solving.
Reporting Line: Reports to the Regional Account Manager
Interview Process: Single-stage interview via Teams.
Area Facilities Manager employer: Moston
Contact Detail:
Moston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Facilities Manager
✨Tip Number 1
Familiarise yourself with the specific requirements of the RFCA contract and the West Midlands area. Understanding local regulations and compliance standards will show your commitment and readiness to take on the role.
✨Tip Number 2
Highlight your experience in managing contractors, especially in complex public sector environments. Be prepared to discuss specific examples where you've successfully held contractors accountable and improved service delivery.
✨Tip Number 3
Brush up on your knowledge of CAFM systems and how they can be leveraged for performance management. Being able to discuss how you’ve used data to drive improvements in past roles will set you apart.
✨Tip Number 4
Prepare to demonstrate your analytical and process-driven mindset during the interview. Think of scenarios where you've identified inefficiencies and implemented solutions, as this aligns perfectly with the role's responsibilities.
We think you need these skills to ace Area Facilities Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in facilities management, particularly in hard services and compliance with SLAs and KPIs. Use specific examples that demonstrate your technical understanding and leadership skills.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Area Facilities Manager role. Emphasise your experience with performance management, contractor relationships, and your analytical approach to problem-solving.
Showcase Relevant Qualifications: If you have qualifications related to mechanical or electrical services, be sure to mention them. Even if they are not essential, they can strengthen your application and show your commitment to the field.
Prepare for the Interview: Since the interview will be conducted via Teams, ensure you are familiar with the platform. Prepare to discuss your previous experiences in detail, especially those that relate to managing contractors and improving service delivery.
How to prepare for a job interview at Moston
✨Showcase Your Technical Knowledge
Make sure to highlight your strong technical FM background during the interview. Be prepared to discuss your experience with SFG20, PPM, and CAFM systems, as well as any knowledge you have of mechanical or electrical services.
✨Demonstrate Leadership Skills
Since this role requires strong leadership, be ready to share examples of how you've successfully managed contractors and driven performance improvements in previous positions. Emphasise your ability to take accountability for outcomes and service delivery.
✨Prepare for Data Analysis Questions
Expect questions that assess your analytical skills. Be prepared to discuss how you've identified inefficiencies in past roles and the steps you took to implement solutions. Familiarise yourself with common metrics used in facilities management.
✨Communicate Effectively
As a confident communicator, practice articulating your thoughts clearly. Be ready to discuss how you maintain strong working relationships with clients and stakeholders, and provide examples of successful problem-solving scenarios.
