Neighbourhood Team Leader - Income in Stretford

At MSV Housing, we are passionate about creating safe, high‑quality homes and thriving communities. Our Neighbourhood Team Leaders play a vital role in making that vision a reality by delivering a holistic tenancy, property, and neighbourhood management service.

Responsibilities

• Maximise Rental Income – Take the lead on managing high‑level rent arrears and efficiently recover rent in line with policy and sector best practice to safeguard financial sustainability and exceed income targets.
• Champion Customer and Community Needs – Proactively identify and respond to challenges faced by customers and communities, empowering frontline teams to deliver resilient, responsive services.
• Lead and Inspire – Manage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing.
• Shape Strategy and Drive Improvement – Contribute to the ongoing development and enhancement of MSV’s Neighbourhood Strategy and Offer, providing clear direction and promoting values and ethos across the team.
• Ensure Regulatory Compliance – Operate within the Regulator of Social Housing’s Consumer Standards to ensure services meet the highest levels of quality and accountability.
• Build Strong Partnerships – Strengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined‑up working across neighbourhoods.

Qualifications

• A sound knowledge of income recovery and rent arrears enforcement, including experience of attending court, maximising rental income and reducing arrears.
• A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management.
• Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high‑quality services.
• A track record of coaching and developing team members to build skills and meet performance standards.
• Strong organisational skills, with the ability to deliver high‑quality work on time and manage competing priorities in a fast‑paced environment.
• A customer‑first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities.
• Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners.

We are passionate about inclusion and welcome applicants from diverse backgrounds.

Benefits

• Essential car user allowance to support car running costs.
• Flexibility on where you work with a home‑working kit; at least two days per week in office.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company‑funded access to a health cash plan (optical, dental and other everyday health treatments).
• Enhanced sick pay – up to three months full pay and three months half pay.
• Health and Wellbeing support, including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to membership of the company pension scheme.
• Learning and development support to help you grow in your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability, long‑term health conditions, carers and menopause.

MSV are committed to Equality and Inclusion. All applications are scored against the essential criteria of the role; however, we encourage applicants to submit an anonymised CV where possible. We also support work‑life balance, including flexible working options and wellbeing support for all colleagues.