Property Inspector in Manchester

Hours of Work: 35 hours

Closing date: 25th April

Interviews: Start of May

At MSV Housing, we are committed to making sure our customers have good quality safe homes, and our Property Inspectors are key to making this happen. We are looking to recruit a skilled and customer-focused Property Inspector to join our Property Care Team. Reporting to our Area Manager Repairs, our Property Inspectors provide technical inspections to support the delivery of high-quality repairs and major works. This role involves managing subcontractor relationships, ensuring compliance with health and safety legislation, and delivering a customer-centric service.

What do our Property Inspectors do:

• Inspections: Conduct pre and post inspections to ensure effective delivery of repairs and major works, and perform site inspections to ensure quality and compliance.
• Subcontractor Management: Build and manage relationships with subcontractors, attend review meetings, and support their work as needed.
• Decant Management: Arrange and manage customer decants for major works.
• Customer Service: Handle customer applications for improvements, investigate compensation requests, and support complaint investigations.
• Health and Safety: Ensure compliance with relevant legislation.
• Collaboration: Work across MSV to identify areas for improvement and innovation.
• Data Analysis: Utilize property data to investigate repair volumes and support service improvements.
• Feedback and Complaints: Manage feedback and resolve complaints proactively.

What we are looking for:

• Qualifications: Relevant construction/property related qualification.
• Professional Development: Commitment to continual professional development.
• Driving Licence: Full driving licence with willingness to travel across the Northwest.
• Experience: Expertise in property surveys for domestic properties, experience in managing customer decants and contractors, property defect diagnosis experience, customer-focused service delivery approach, knowledge of H&S and legislative requirements.
• Skills: Effective problem-solving and proactive work approach, collaborative and supportive mindset, excellent written and verbal communication skills, ability to work independently and manage time effectively.
• Personal Characteristics: Positive, enthusiastic, and driven by innovation, highly motivated, resilient, and flexible, trustworthy with high integrity, shares MSV values and understands confidentiality needs.

We offer a range of great benefits including:

• Company vehicle
• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the role informally, please contact Alex Orange, Operations Manager (Repairs) on 07955286906. Interview dates are to be confirmed; interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We are passionate about inclusion and we would love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply, go ahead. We will decide whether or not you are what we are looking for.