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- Tasks: Lead the Property Care Team to ensure top-notch repairs and customer service.
- Company: MSV Housing, dedicated to providing safe and quality homes.
- Benefits: Flexible working options, wellbeing support, and a focus on work-life balance.
- Other info: Join a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in communities while leading a passionate team.
- Qualifications: Experience in operations management and a passion for community advocacy.
The predicted salary is between 40000 - 50000 £ per year.
At MSV Housing we're committed to making sure our customers have good quality safe homes and our Operations Manager is key to making this happen. The role provides operational leadership for MSV's responsive and voids repairs service, ensuring a high‑performing, customer‑focused, legally compliant, and value‑for‑money service. You will lead Area Repairs Managers, planning and admin teams, and contractor partners, embedding strong health and safety, staff engagement, risk management, and continuous improvement across the service. Working collaboratively across MSV, you will support the Head of Repairs, deliver the corporate strategy, and ensure MSV's vision and values are consistently embedded in service delivery. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
Responsibilities
- Provide clear operational leadership for the Property Care Team, embedding customer service excellence and a strong, target‑driven culture across the service.
- Lead the operational delivery of repairs, ensuring full compliance with health and safety regulations.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
Operations Manager - Repairs employer: Mosscare St Vincent's
Contact Detail:
Mosscare St Vincent's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Manager - Repairs
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and repairs sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching MSV Housing thoroughly. Understand their values and vision, and think about how your experience aligns with their mission to provide safe homes.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams to success in previous roles, especially in customer-focused environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining the MSV team.
We think you need these skills to ace Operations Manager - Repairs
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Operations Manager role. Highlight your leadership experience and any relevant achievements in repairs or customer service to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about advocating for communities and how your values align with MSV's vision. Keep it engaging and personal, so we can see the real you.
Showcase Your Teamwork Skills: Since collaboration is key in this role, make sure to include examples of how you've successfully worked with teams in the past. We want to know how you’ve led others and contributed to a positive work environment!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at Mosscare St Vincent's
✨Know Your Stuff
Make sure you understand the ins and outs of MSV Housing's operations, especially around repairs. Familiarise yourself with their values and how they prioritise customer service. This will help you demonstrate your alignment with their mission during the interview.
✨Showcase Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you’ve improved processes or enhanced team performance. Be ready to discuss how you can bring that same energy to the Property Care Team at MSV.
✨Emphasise Compliance and Safety
Since health and safety are crucial in this role, be prepared to talk about your experience with compliance in previous positions. Highlight any specific initiatives you've implemented to ensure safety and legal adherence in operations.
✨Passion for Community Advocacy
MSV is looking for someone who genuinely cares about people and communities. Share your experiences or initiatives where you've advocated for community needs or improvements. This will show that you’re not just about the numbers but also about making a difference.