Neighbourhood Team Leader

Hours of Work: 35 per week
Closing date: 17th October 2025
Interviews: To be confirmed
At MSV Housing, were passionate about creating safe, high-quality homes and thriving communities and our Neighbourhood Team Leaders play a vital role in making that vision a reality.
Were looking for an experienced and enthusiastic individual to join our established team and help lead the delivery of a holistic tenancy, property, and neighbourhood management service. This role is all about understanding the full picture People, Property, and Place and using that insight to make a real difference in our communities.
Reporting to the Regional Neighbourhood Manager, youll take an operational lead in ensuring our neighbourhood services are delivered effectively, consistently, and in line with MSVs policies and values. Youll be a key driver of service quality, helping to shape vibrant, inclusive places where people feel proud to live.
Were especially keen to hear from candidates who are passionate about advocating for people and communities, and who bring a proactive, collaborative approach.
What do our Neighbourhood Team Leaders do?
Our Neighbourhood Team Leaders play a pivotal role in shaping vibrant, inclusive communities. Heres how:
Champion Customer and Community NeedsProactively identify and respond to the challenges faced by our customers and communities, empowering frontline teams to deliver resilient, responsive services that truly make a difference.
Lead and InspireManage and support Neighbourhood Officers and Coordinators, driving performance and fostering a culture of collaboration, accountability, and community wellbeing.
Shape Strategy and Drive ImprovementContribute to the ongoing development and enhancement of MSVs Neighbourhood Strategy and Offer, providing clear direction and promoting our values and ethos across the team.
Maximise Rental IncomeTake the lead on managing high-level rent arrears, ensuring efficient recovery in line with policy and sector best practice. Your work will help safeguard MSVs financial sustainability and exceed income targets.
Ensure Regulatory ComplianceOperate within the Regulator of Social Housings Consumer Standards, ensuring our services meet the highest levels of quality and accountability.
Build Strong PartnershipsStrengthen relationships both internally and externally, working collaboratively across teams and with partner agencies to enhance the customer journey and promote joined-up working across neighbourhoods.
What were looking for:
Were seeking a confident and capable leader who brings both experience and enthusiasm to the role. The ideal candidate will demonstrate:
A commitment to continuous professional development, with evidence of ongoing learning and growth in both leadership and housing management.
Proven experience in neighbourhood management, including successfully leading and supporting staff to deliver high-quality services.
A track record of coaching and developing team members, helping them build their skills and meet performance standards.
Focused on strong Income collection Proven track records of reducing rent arrears.
Strong organisational skills, with the ability to deliver high-quality work on time and manage competing priorities in a fast-paced environment.
A customer-first mindset, with a genuine desire to deliver excellent services that meet the needs of diverse communities.
Excellent interpersonal skills, with a friendly, professional approach and the ability to build positive relationships across teams and with external partners.
We offer a range of great benefits including:
Essential car user allowance to support you with car running costs.
Flexibility on where you work with home working kit provided at least 2 days per week are required in our offices.
33 days holiday per year plus bank holidays, and a holiday a buy scheme.
Company pension scheme with up to 10% matched contributions.
Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
Enhanced sick pay with up to 3 months full pay and 3 months half pay.
Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
Life assurance subject to being a member of our company pension scheme.
Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.
If you wish to discuss the roles informally, please contact Tia Mantack, Regional Neighbourhood Manager on 07876841950.
Interviews are scheduled to take place during the middle of October however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
Were passionate about inclusion and wed love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.

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