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- Tasks: Manage properties, build tenant relationships, and resolve community issues.
- Company: MSV Housing, dedicated to providing quality homes and services.
- Benefits: Flexible working, 33 days holiday, health cash plan, and enhanced sick pay.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Good communication skills, experience in community work, and Microsoft proficiency.
- Other info: Commitment to equality and inclusion with various support initiatives.
The predicted salary is between 28800 - 42000 £ per year.
Hours of Work: 35 per week
Closing date: 19th September 2025
Interviews: TBC
At MSV Housing were committed to making sure our customers have good quality safe homes. We are looking to recruit a Neighbourhood Officer with good communication and organisational skills to join our established team. Reporting to a Neighbourhood Team Leader, our Neighbourhood Officers manage a patch of properties to deliver a customer focussed Neighbourhood service to our customers.
What will you be doing;
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Building and maintaining good landlord / tenant relationships ensuring compliance of both tenants and landlord obligations.
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Management of rent arrears, case management of high-level rent arrears and Court proceedings.
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Case management of legal proceedings from preparation of court paperwork, ensuring compliance of pre-action protocols up to and including presenting the case in court as and when required.
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Visits to customers homes, inspecting properties and addressing any tenancy-related issues and making appropriate referrals where necessary.
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Completing regular inspections of our neighbourhoods and resolving any estate management issues
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Working closely with our Anti-social Behaviour Team and partners to resolve issues that impact the community.
What we are looking for;
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Knowledge of the full range of Neighbourhood Management Services
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Experience of working in communities
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Good Standard of education and skilled with Microsoft packages
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Experience of working to deadlines and prioritising work
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Passionate to provide a high standard customer focused service
We offer a range of great benefits including:
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Essential car user allowance to support you with car running costs
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Flexibility on where you work with home working kit provided
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33 days holiday per year plus bank holidays, and a holiday a buy scheme.
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Company pension scheme with up to 10% matched contributions
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Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
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Enhanced sick pay with up to 3 months full pay and 3 months half pay
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Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
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Life assurance subject to being a member of our company pension scheme.
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Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
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Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role.
If you wish to discuss the roles informally, please contact Tia Mantack, Regional Neighbourhood Manager on 07876841950.
Interviews are scheduled to take on a date to be confirmed however interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
Were passionate about inclusion and wed love to hear from people from diverse backgrounds for this role.
If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.
Neighbourhood Officer in Manchester employer: Mosscare St Vincent's
Contact Detail:
Mosscare St Vincent's Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer in Manchester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on MSV Housing. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in communication and organisation can benefit the Neighbourhood Officer role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for providing a high standard customer-focused service shine through. Share examples from your past experiences where you've made a positive impact in your community or resolved issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Neighbourhood Officer role. Highlight your communication and organisational skills, as well as any relevant experience in community work.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about providing a high standard customer-focused service. Share specific examples of how you've built relationships or managed issues in previous roles.
Showcase Your Knowledge: Demonstrate your understanding of Neighbourhood Management Services in your application. Mention any relevant qualifications or experiences that show you’re up to speed with the responsibilities of the role.
Apply Early!: Don’t wait until the last minute to submit your application. We recommend applying early as we may close the role if we find a suitable candidate. Head over to our careers page to get started!
How to prepare for a job interview at Mosscare St Vincent's
✨Know Your Neighbourhood
Before the interview, take some time to research the neighbourhoods you’ll be working in. Understand the community dynamics, common issues, and how MSV Housing fits into the local landscape. This will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, strong communication is key. Prepare examples of how you've successfully built relationships with tenants or resolved conflicts in the past. Practise articulating these experiences clearly, as this will demonstrate your ability to handle tenant interactions professionally.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in managing rent arrears or dealing with anti-social behaviour. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your approach to these situations.
✨Highlight Your Organisational Skills
The role requires excellent organisational abilities. Be prepared to discuss how you prioritise tasks and manage deadlines. Share specific tools or methods you use to stay organised, especially when handling multiple cases or inspections, to illustrate your capability in this area.
