Responsive Repairs Manager in Trafford Park

At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Responsive Repairs Managers are key to making this happen.

The role provides strong operational leadership for the delivery of a high-quality, customer-focused repairs service, ensuring all KPIs, safety standards, and regulatory requirements are met. You will lead improvements to systems, data, and processes, managing operatives, subcontractors, and resources to deliver an efficient, value-for-money service while acting as the escalation point for complex repairs and complaints. Working collaboratively across the organisation, you will support service improvement, workforce development, and provide cover for other Repairs Managers to ensure operational resilience.

What do our Responsive Repairs Managers do:

• Lead the day-to-day delivery of the repairs and voids service, ensuring compliance with regulatory, health and safety, and organisational standards.
• Drive performance through effective use of systems, data, and reporting, proactively managing KPIs, risks, and service improvement opportunities.
• Manage complex repairs, escalated complaints, and high-risk cases, working closely with Major Works and Business Support to ensure quality outcomes.
• Oversee resource planning, budget management, and operational standards to maximise productivity, value for money, and service resilience.
• Promote a culture of continuous improvement, collaboration, and accountability, providing high-quality insight to senior leaders and supporting out-of-hours service delivery.

What we are looking for:

• Relevant construction/property related qualification and Level 4 in Chartered Institute of Housing, or willingness to work towards qualification.
• Proven leadership in delivering an efficient, customer-focused repairs and voids service through well-managed, target-driven teams.
• Strong experience in developing and implementing policies, procedures, operating standards, and managing service budgets.
• In-depth knowledge of health & safety, and legislative and regulatory requirements within a construction or repairs environment.
• Full Drivers Licence and willingness to travel and support out of hours service requirement.

This is a hands-on role at the heart of the service that MSV delivers to our customers, so your effective communication skills and ability to understand with empathy the diverse needs of our customers will be key. You’ll be based in the communities we serve and will work under minimum supervision and as part of a team using a flexible approach.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Alex Orange, Head of Repairs.

Interview dates are to be confirmed; interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for this role, but want to apply, go ahead. We will decide whether or not you are what we are looking for.