Scheme Coordinator - Later Living

At MSV Housing, we’re committed to making sure our customers have safe, secure and well-managed homes, and our Scheme Coordinators are key to making this happen. We are looking to recruit an experienced housing professional, or an enthusiastic individual with fantastic customer service and organisational skills, to join our established team. Reporting to the Later Living Manager, our Scheme Coordinators provide high-quality housing management services to customers living within our Later Living schemes, ensuring services are delivered in line with MSV standards and Regulatory of Social Housing (RSH) requirements. In addition, we are looking for candidates who have a passion for advocating on behalf of people and communities.

What do our Scheme Coordinator’s do:

• Coordinate the day-to-day management of the Later Living scheme, delivering high-quality housing management services and ensuring compliance with MSV policies and procedures.
• Lead and support scheme staff, providing effective supervision, coaching and performance management to ensure excellent customer service and resident satisfaction.
• Ensure the scheme remains safe and compliant by carrying out risk assessments, health and safety inspections, building checks, and managing repairs and contractor performance.
• Support customer wellbeing by maintaining regular contact with residents, responding to emergencies, promoting safeguarding, maximising income opportunities, and liaising with external agencies where required.
• Manage lettings and tenancy-related processes, including property allocations, sign-ups, waiting lists, low-level arrears monitoring, and the organisation of community activities and engagement initiatives.

To be successful in this role, you will be able to demonstrate:

• Experience of delivering excellent customer service and building positive relationships with customers, colleagues and external partners.
• The ability to identify and respond to the support needs of older people with empathy, compassion and a customer-focused approach.
• Good knowledge of housing management, tenancy-related issues and health and safety requirements within a residential setting.
• Strong communication and interpersonal skills, with the ability to engage effectively with a wide range of people.
• Excellent organisational skills with the ability to manage and prioritise a varied workload independently.
• Confidence using IT systems and maintaining accurate records.
• The ability to respond calmly and effectively to emergencies and resolve problems using your own initiative.
• A commitment to equality, diversity and delivering services to a consistently high standard.

This role would particularly suit someone who enjoys working as part of a team, is passionate about supporting older people, and takes pride in creating safe, welcoming and thriving communities. We’re committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:

• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.
• MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.
• MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Theresa Witter – Later Living Leader at (url removed). Interview dates are to be confirmed, interviews will be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early. We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply. Go ahead. We will decide whether or not you are what we are looking for.