Major Works Administrator

At MSV Housing we're committed to making sure our customers have good quality safe homes and our Major Works Administrators are key to making this happen.

We are looking to recruit an enthusiastic individual to join our established team.

Our Major Works Administrator will provide high-quality administrative support to the Major Works team, ensuring smooth delivery of planned works, capital projects and compliance programmes.

In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

• What do our Major Works Administrator's do;
• Maintain accurate systems and records for major works programmes, including updating data, managing documentation, and ensuring compliance with ICT and regulatory standards.
• Provide administrative and coordination support by arranging appointments, inspections and meetings, managing project filing systems, and supporting planning, delivery and monitoring activities.
• Prepare and support reporting activities, including assurance reports, dashboards, performance updates, minutes, action logs and follow-up communications.
• Manage financial and procurement processes, such as raising orders, coding/approving invoices, and supporting tenders, bids and accreditation tasks.
• Deliver excellent customer and stakeholder service by liaising with residents, coordinating access and appointments, logging and resolving queries, carrying out satisfaction surveys, and identifying service improvement opportunities.
• What we are looking for;
• Good standard of general education with a minimum of 5 GCSEs or equivalent at Grade C or above including English and Maths
• Experience of responding positively to customer queries and complaints conscientiously and diligently with attention to detail
• Ability to respond efficiently and effectively to demands of work
• Experience of working in a busy administrative role
• High levels of IT literacy including Microsoft Office

We offer a range of great benefits including

• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme.
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

We're passionate about inclusion and we'd love the hear from people from diverse backgrounds for this role.