Neighbourhood Officer - Inner GM area in Trafford

At MSV Housing we’re committed to making sure our customers have safe, well‑managed homes and thriving neighbourhoods, and our Neighbourhood Officers are key to making this happen. We are looking to recruit an experienced housing professional or an enthusiastic individual with fantastic customer service and problem‑solving skills to join our established team. Reporting to the Neighbourhood Manager, our Neighbourhood Officers provide a high‑quality, customer‑focused housing management service, covering tenancy, property and estate management across the inner Greater Manchester area predominately in Moss Side, Hulme and Fallowfield. This role takes a proactive, holistic approach to managing homes and neighbourhoods, ensuring services are efficient, responsive and cost‑effective while identifying and mitigating risks. You will act as a visible local presence, working collaboratively with customers, colleagues and partners to resolve issues, deliver the Neighbourhood Strategy, meet regulatory standards, and maximise rental income performance. In addition, we are looking for candidates who have a passion to advocate on behalf of people and communities.

Responsibilities

• Deliver a high‑quality housing management service across tenancy, property and neighbourhood management, ensuring compliance with legislation, policies and standards.
• Manage a defined patch of properties, building a strong understanding of customers and homes to identify risks, support tenancy sustainment and maintain safe, well‑managed communities.
• Lead on income management, including high‑level arrears cases, legal action, court attendance and eviction processes in line with policy.
• Carry out regular property inspections, tenancy visits and estate checks, addressing issues, safeguarding customers and working with internal teams and partners, including ASB services, to resolve community concerns.
• Work collaboratively to improve customer outcomes, minimise voids, deliver neighbourhood strategies and support community engagement while maintaining excellent customer service standards.

Qualifications

• A good standard of education (minimum 5 GCSEs or equivalent, including Maths and English).
• Experience of working within a team and meeting deadlines in a fast‑paced environment.
• Strong customer service skills with a commitment to delivering high‑quality outcomes.
• Proven ability to manage and prioritise a demanding workload effectively.
• Excellent communication, interpersonal and problem‑solving skills.
• A proactive, self‑motivated approach with the ability to work under pressure.
• Strong IT skills, including proficiency in Microsoft Office packages.
• A full UK driving licence and willingness to travel across the Northwest.

Benefits

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy‑up scheme.
• Company pension scheme with up to 10% matched contributions.
• Company‑funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and wellbeing support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers and menopause.

Safeguarding

We’re committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care team where you’ll be entering the homes of our customers, a basic criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case‑by‑case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

Equality and Inclusion

MSV are committed to Equality and Inclusion. All applications are scored against the essential criteria of the role; however, we encourage candidates to submit an amended CV if they can do so.

Work‑Life Balance

MSV is also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and has a range of flexible working options and wellbeing support available to all colleagues to facilitate this. If you are not sure whether you meet our requirements for this role but want to apply, go ahead. We will decide whether or not you are what we are looking for.