At a Glance
- Tasks: Be the go-to person for customers during repair projects, ensuring smooth communication and support.
- Company: Join MSV Housing, dedicated to providing safe and quality homes for everyone.
- Benefits: Enjoy 33 days holiday, flexible working, and a supportive health cash plan.
- Other info: Commitment to equality and inclusion with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Relevant qualifications in housing or customer service, plus strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
At MSV Housing we’re committed to making sure our customers have good quality safe homes. Our Customer Liaison Officers are key to making this happen.
Responsibilities
- Act as the main point of contact for customers during complex repair projects, ensuring consistent communication and support.
- Build strong relationships with customers, addressing concerns and providing clear guidance throughout the repair journey.
- Support the planning and delivery of repair projects, ensuring customer needs and feedback are reflected in decisions.
- Coordinate decanting and relocation arrangements to minimise disruption to customers.
- Maintain accurate records and reporting, while educating customers to help prevent recurring issues and improve living outcomes.
Qualifications
- Relevant qualification (degree/HNC or equivalent) in housing, construction, customer service or similar, with a commitment to continuous professional development.
- Proven experience in housing, construction, or property‑related roles, including customer service and meeting deadlines.
- Strong customer focus, with experience handling queries and complaints professionally and building positive relationships.
- Sound knowledge of housing regulations, health and safety standards, and the ability to manage complex situations with strong problem‑solving skills.
- Highly organised with excellent IT skills (including Microsoft Office) and the ability to work both independently and collaboratively while maintaining accurate records and data.
- Full UK Driving Licence and willingness to travel across Greater Manchester.
- Commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults; basic criminal records background check will be required.
Benefits
- Essential car user allowance to support you with car running costs.
- Flexibility on where you work with a home‑working kit provided.
- 33 days holiday per year plus bank holidays, and a holiday buy‑up scheme.
- Company pension scheme with up to 10% matched contributions.
- Company funded access to a health cash plan for everyday health treatments such as optical, dental, and more.
- Enhanced sick pay with up to 3 months full pay and 3 months half pay.
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
- Life assurance, subject to being a member of our company pension scheme.
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
- Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.
Equality and Inclusion
MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role. We encourage candidates to submit an amended CV if possible.
Commitment to Safeguarding
MSV are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All decisions regarding convictions will be made on a case‑by‑case basis. Further detail can be found in our Safeguarding policy.
Customer Liaison Officer in Trafford employer: MossCare St. Vincent's Housing Group Limited
At MSV Housing, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our Customer Liaison Officers play a vital role in ensuring our customers enjoy safe and quality homes, backed by comprehensive benefits such as flexible working arrangements, generous holiday allowances, and robust professional development opportunities. With a strong commitment to employee wellbeing and a culture that values diversity and inclusion, MSV Housing is the ideal place for those seeking meaningful and rewarding careers in the housing sector.
Contact Details:
MossCare St. Vincent's Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Liaison Officer in Trafford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MossCare St. Vincent's Housing Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MossCare St. Vincent's Housing Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Liaison Officer in Trafford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MossCare St. Vincent's Housing Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at MossCare St. Vincent's Housing Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MossCare St. Vincent's Housing Group Limited!
How to prepare for a job interview at MossCare St. Vincent's Housing Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
