At a Glance
- Tasks: Support high-quality housing management and provide excellent customer care at Elmswood Park.
- Company: Join MSV Housing, dedicated to safe homes and community support.
- Benefits: Enjoy 33 days holiday, health cash plan, and enhanced sick pay.
- Other info: Flexible working options and commitment to equality and inclusion.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: NVQ level 2 in administration and experience in busy office environments.
The predicted salary is between 18679 - 20152 £ per year.
Pro Rata Salary: £18,679 - £20,152
Hours of Work: 30 per week, Monday to Friday
At MSV Housing we’re committed to making sure our customers have good quality safe homes and our Scheme Administrator is key to making this happen. We are looking for a customer‑focused individual to support the delivery of a high‑quality housing management service at Elmswood Park Extra Care Scheme, working closely with the Extra Care Manager and team to ensure smooth and efficient day‑to‑day operations. The role will act as the main point of contact for residents, both face to face and via the intercom, and play a key part in coordinating effective partnership working between housing management, onsite care, and statutory and community services. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.
Responsibilities
- Deliver a high standard of customer care at the scheme reception, acting as the first point of contact for residents, visitors, and external agencies in person, by phone, and via the intercom.
- Provide comprehensive administrative support, including managing correspondence, records, applications, referrals, office supplies, and day‑to‑day operational tasks.
- Support applicants and residents through the application process, maintain regular communication, assist with forms, and help coordinate tours and promotional activities.
- Work collaboratively with the Extra Care team and external partners, acting as a Communication Champion and promoting inclusive, diverse service delivery.
- Support health and safety requirements, including emergency procedures, fire testing, lone working compliance, and reporting any concerns to management.
Qualifications
- NVQ level 2 or above in administration
- Experience working in a busy office environment including face to face contact with the public.
- Good IT skills and experience of working with databases including fast and accurate keyboard skills.
- Experience in working in a housing environment and working with older customers
- Proven ability to communicate effectively, both verbally and in writing.
We're committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case‑by‑case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.
Benefits
- 33 days holiday per year plus bank holidays, and a holiday buy scheme.
- Company pension scheme with up to 10% matched contributions.
- Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
- Enhanced sick pay with up to 3 months full pay and 3 months half pay.
- Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
- Life assurance subject to being a member of our company pension scheme.
- Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
- Commitment to Equality and Inclusion with employee network groups covering anti‑racism, LGBTQ+, disability and long‑term health conditions, carers, and menopause.
MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an anonymised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.
For more information about the role please visit our careers page where you will find a candidate pack and apply for the role. If you wish to discuss the roles informally, please contact Rose Channce, Extra Care Manager.
Interviews are scheduled to take place on Tuesday 19th May 2026; however, interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.
We’re passionate about inclusion and we’d love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role, but want to apply, go ahead and apply. We will decide whether or not you are what we are looking for.
Scheme Administrator in Manchester employer: MossCare St. Vincent's Housing Group Limited
MossCare St. Vincent's Housing Group Limited is an excellent employer, offering a supportive work environment in Manchester that prioritises employee well-being and community engagement. With flexible work options and a strong commitment to professional development, employees are encouraged to grow within their roles while making a meaningful impact in the lives of residents. Join a team that values collaboration and customer service, ensuring that every day brings rewarding challenges and opportunities for personal growth.
Contact Details:
MossCare St. Vincent's Housing Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Scheme Administrator in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at MossCare St. Vincent's Housing Group Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like MossCare St. Vincent's Housing Group Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Scheme Administrator in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to MossCare St. Vincent's Housing Group Limited:Your cover letter is your chance to shine! Tell us why you want to work at MossCare St. Vincent's Housing Group Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at MossCare St. Vincent's Housing Group Limited!
How to prepare for a job interview at MossCare St. Vincent's Housing Group Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
