ICT Business Partner – Homes in Manchester

At MSV Housing,we'recommitted to making sure our customers have safe, high-quality homes, and our ICT Business Partners are key to making this happen. We are looking to recruit an experienced ICT professional with strong stakeholder engagement, businessanalysisand problem-solving skills to join our established team. Reporting to the ICT Business Partner Manager, our ICT Business Partners provide expert support and partnership working to align technology,systemsand processes with business needs across ourHomesservices, driving continuous improvement, successful projectdeliveryand enhanced customer outcomes. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

Whatdo ourICT Business Partnersdo;

• Build strong partnerships with business stakeholders to understand operational needs,identifyopportunities for improvement, and support the delivery of digital and system enhancement plans.

• Support the implementation, administration, testing and continuous improvement of housing management systems, mobileapplicationsand other core business systems.

• Assistin the delivery of ICT and business change projects, ensuring solutions are implemented within agreed scope,timescalesand quality standards.

• Work collaboratively with ICT teams to resolve system issues, apply upgrades and patches,maintainsystem performance, and minimise disruption to services.

• Ensure compliance with data protection,securityand governance requirements,maintainingaccuratedocumentation and promoting continuous service improvement principles.

Whatwe are looking for;

We'relooking for an experienced ICT professional who can build strong partnerships across the business and help drive system and process improvements.You'llhave a proven ability to support and enhance business applications, deliver change initiatives, and provide excellent customer service.Strong communication,problem-solvingand organisational skills are essential, alongside a proactive approach to continuous improvement and a passion for delivering technology solutions that improve outcomes for customers and colleagues.

To be successful in thisrole,you will be able todemonstrate:

• Experience supporting, administering, or implementing ICT systems and business applications.

• Experience delivering ICT projects, system improvements, or business change initiatives.

• Strong stakeholder management skills, with the ability to build effective relationships and understand business requirements.

• Excellent problem-solving and troubleshooting skills, supported bya high levelof IT literacy.

• The ability to manage multiple priorities, work independently, and deliver outcomes in a fast-paced environment.

• Strong communicationand customer service skills, with a commitment to providing an excellent user experience.

• Experience working collaboratively as part of a team while contributing ideas for continuous improvement and innovation.

• A commitment to data security, confidentiality, equality, diversity, and delivering services in line with organisational values.

We'recommitted to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based within our property care teamwhereyou’llbe entering the homes of ourcustomers, a basic criminal records background check (free of charge to you) isrequired.A criminal conviction does not necessarily stop you from working with us. All decisionsregardingconvictions will be made on a case-by-case basis.Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:

• Flexibility on where you work with home working kit provided

• 33days holiday per yearplus bank holidays, andaholidayabuyscheme

• Company pension scheme with up to 10% matched contributions

• Company fundedaccess to a health cash plan, where you can claim back costs of everyday health treatments such as optical,dentaland much more

• Enhanced sick pay with up to 3 months full pay and 3 months half pay

• Health and Wellbeing Support including an employeeassistanceprogramme, free counselling, mental health first aiders andnumerouswellbeing initiatives

• Life assurance subject to being a member of our company pension scheme

• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause

MSV are committed to Equality and Inclusion all applications are scored against the essential criteria of therole;however,weencourage candidates tosubmitan ammonised CVif they can do so.

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues tofacilitatethis.

If you wish to discuss the roles informally, please contact John Paul Petryczuk, Head of ICT - JohnPaul.Petryczuk@msvhousing.co.uk

Interviews are scheduled to take onFriday 18thSeptemberhoweverinterviews may be carried out throughout the recruitment process and the role closed ifa suitable candidate is found.

We’repassionate about inclusion andwe’dlove to hear from people from diverse backgrounds for this role.

If you are not sure whether you meet our requirements for thisrole, butwant to apply. Go ahead. We will decidewhether or notyou are what we are looking for.