Supported Living Officer

Greater Manchester – Agile £34,546 - £36,745 per annum

Hours of Work: 35 per week

Closing date: 2nd June 2025

Interviews: To be confirmed

Are you from a Housing and Tenancy Management background with experience in homelessness services? We have an exciting opportunity within our Supported Living Team to work as a Supported Living Officer. You will be responsible for the management of approx. 280 units of supported stock, across several local authorities, designed or designated for specific client groups across the full spectrum of needs e.g. autism, learning disabilities, Mental Health, physical disabilities, homelessness, care leaver, complex need, domestic abuse, care leavers etc.

Reporting to the Supported Living Lead, you will follow our policies and procedures co-ordinating the management of tenancies, rent collection and arrears management, allocation and letting of properties, monitoring partners/support providers Health & Safety compliance in line with MSV requirements on our supported schemes.

What do our Supported Living Officers do:

• Liaise with referral agencies and the Local Authority regarding nominations to the Supported Living schemes, letting the property following allocation and advising new tenants of their rights and responsibilities.
• Ensure that all Managing Agents are monitored on a regular basis as agreed by the risk assessment and visiting the projects on a six-monthly basis to ensure that the schemes are operating efficiently and effectively and all MSV repair obligations are being met.
• Support the Contract Coordinator to ensure all partners have Management/Service Level agreements in place.
• Ensure that all schemes have good Health and Safety Policies in place and carry out risk assessments, have regular fire safety checks, incident and accident books and have Health and Safety as an item at team meetings.

What we are looking for:

• Experience of Housing Management e.g. rent arrears, allocations, ASB, safeguarding, tenancy inspections etc.
• Experience working in supported housing management engaging with tenants with various levels of ability.
• A good understanding of vulnerable tenants needs in a social housing context.
• Experience in successful working with other agencies.
• Understanding of Landlord/tenant/support – care providers and managing agents’ relationships and responsibilities.
• Customer focused and a desire to provide services to a high standard.

You will be required to attend our schemes across the northwest therefore a valid driving licence will be required.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all colleagues to share this commitment. As this job is based in a supported housing project for vulnerable adults, an enhanced criminal records background check (free of charge to you) is required. A criminal conviction does not necessarily stop you from working with us. All decisions regarding convictions will be made on a case-by-case basis. Further detail on our commitment to safeguarding young people can be found in our Safeguarding policy attached alongside this vacancy’s candidate pack.

We offer a range of great benefits including:

• Essential car user allowance to support you with car running costs.
• Flexibility on where you work with home working kit provided.
• 33 days holiday per year plus bank holidays, and a holiday buy scheme.
• Company pension scheme with up to 10% matched contributions.
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more.
• Enhanced sick pay with up to 3 months full pay and 3 months half pay.
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives.
• Life assurance subject to being a member of our company pension scheme.
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career.
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause.

MSV are committed to Equality and Inclusion; all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so. MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this.

If you wish to discuss the roles informally, please contact Shadha Mahmood-Qureshi, Supported Living Lead. Interviews are scheduled to take on 28th April 2025; however, interviews may be carried out throughout the recruitment process and the role closed if a suitable candidate is found. Therefore, we strongly recommend candidates to apply early.

We are passionate about inclusion and we would love to hear from people from diverse backgrounds for this role. If you are not sure whether you meet our requirements for this role but want to apply, go ahead. We will decide whether or not you are what we are looking for.