At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, gym membership discounts, and ongoing development opportunities.
- Other info: Join a collaborative team focused on creativity and sustainability.
- Why this job: Be a brand ambassador and make a real impact on customers' special moments.
- Qualifications: Strong communication skills and a passion for fashion.
The predicted salary is between 24000 - 30000 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits:
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- We recognise and reward successful referrals for Managers with a £500 bonus.
- Financial support for commuting.
- Encouraging eco-friendly travel.
- Promoting physical health and fitness.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Sales Associate in Truro employer: Moss
Moss is an exceptional employer that values creativity, collaboration, and sustainability, making it a fantastic place for Sales Associates to thrive. With a generous employee discount, a rewarding bonus scheme, and a commitment to ongoing development, Moss fosters a supportive work culture that encourages personal growth and celebrates achievements. Located in a vibrant area, employees enjoy access to various benefits, including a cycle-to-work scheme and discounted gym memberships, all while being part of a brand that truly cares about its people and their experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Truro
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and services. When you walk into that interview, you want to show that you’re not just another candidate but a true ambassador for the brand.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with customers in-store. Role-play scenarios with friends or family to get comfortable with offering bespoke advice and elevating the customer experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for standing out during the hiring process. It’s all about making those connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Moss team. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Associate in Truro
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you love customer service and styling individuals. Share a little about why you’re excited to join Moss and how you can contribute to our vision.
Tailor Your CV:Just like we tailor our clothing, make sure your CV is tailored to the Sales Associate role. Highlight your relevant experience and skills that align with our values and responsibilities. This will help us see how you fit into our team!
Be Authentic:We value authenticity at Moss, so don’t be afraid to let your personality come through in your application. Share your unique style and how it reflects our brand. We’re looking for genuine individuals who can connect with our customers!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s super easy, and you’ll be able to showcase your application in the best light. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Moss
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Understand the different services Moss offers, like Hire, Custom Made, and Alterations. This will help you demonstrate your ability to provide tailored advice to customers.
✨Showcase Your Style
Since personal style is important at Moss, wear something that reflects the brand's aesthetic. This not only shows that you understand the brand but also gives you a chance to express yourself and make a memorable first impression.
✨Practice Customer Interactions
Prepare for role-play scenarios where you might need to engage with customers. Think about how you would greet them, listen to their needs, and offer bespoke styling options. Practising these interactions can boost your confidence during the actual interview.
✨Embrace the Values
Familiarise yourself with Moss's core values like Trust, Creativity, and Collaboration. Be ready to discuss how you embody these values in your work and how they align with your approach to customer service and teamwork.
