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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Join a collaborative culture that values creativity and personal growth while making a positive impact.
- Qualifications: Previous retail or customer service experience and a passion for fashion are essential.
- Other info: This role requires the right to work in the UK; no visa sponsorship available.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About Us:
Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice.
- You lead with and deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo, Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will be accountable for opening and closing the store in the absence of management.
- Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You'll Need to Succeed:
Technical:
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Team Leader - Victoria employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Victoria
✨Tip Number 1
Familiarise yourself with Moss's brand values and customer service philosophy. Understanding their commitment to customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your knowledge of current fashion trends and how they relate to the services offered by Moss. Being able to discuss specific styles or products can demonstrate your passion and expertise.
✨Tip Number 3
Prepare examples from your previous experience in retail or customer service that highlight your ability to lead a team and enhance customer satisfaction. Real-life stories can make a strong impression.
✨Tip Number 4
Engage with Moss on social media platforms to understand their latest campaigns and customer interactions. This can provide insights into their culture and help you connect during your application process.
We think you need these skills to ace Team Leader - Victoria
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their approach to customer service and how they position themselves in the menswear market. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any prior experience in retail, hospitality, or customer service. Be specific about your roles and how they relate to the responsibilities outlined in the job description, especially your ability to lead a team and enhance customer experiences.
Showcase Your Style: Moss values personal style that reflects their brand. Use your application to express your own aesthetic and how it aligns with Moss's image. Consider including examples of how your style has positively impacted customer interactions in previous roles.
Demonstrate Communication Skills: Since the role requires outstanding communication abilities, make sure to showcase these in your application. Use clear, engaging language and provide examples of how you've successfully built relationships with customers and colleagues in the past.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Team Leader, you'll need to demonstrate your ability to provide exceptional customer service. Prepare examples of how you've gone above and beyond for customers in previous roles, highlighting your active listening skills and ability to offer tailored advice.
✨Know Your Fashion Trends
Familiarise yourself with current fashion trends and the services offered by Moss. Being able to discuss these confidently during the interview will show your passion for the brand and your readiness to engage with customers on styling options.
✨Emphasise Team Leadership Experience
Since this role involves leading and empowering colleagues, be ready to share your experiences in team leadership. Discuss how you've motivated others, resolved conflicts, and contributed to a positive team environment.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving abilities and customer interaction skills. Think of scenarios where you had to handle difficult customers or improve store performance, and be prepared to explain your thought process and outcomes.
