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- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a brand ambassador and make a real impact on customers' styling journeys.
- Qualifications: Experience in retail or customer service, with a passion for fashion.
- Other info: Dynamic work environment with great career growth and team rewards.
The predicted salary is between 28800 - 43200 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice.
- You lead with and deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo, Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will be accountable for opening and closing the store in the absence of management.
- Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You\’ll Need to Succeed:
Technical:
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.
- Consistently embodies Moss\’s core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
visa sponsorship
#J-18808-Ljbffr
Team Leader employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and customer service approach. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your people skills! As a Team Leader, you'll need to connect with customers and colleagues alike. Role-play common scenarios with friends or family to boost your confidence in delivering exceptional service.
✨Tip Number 3
Showcase your leadership style! Think about how you can empower your team and enhance the customer experience. Be ready to share examples of how you've motivated others in past roles during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Moss team and being part of our journey.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love fashion and customer service. Share your experiences that reflect your passion for helping customers and styling individuals.
Tailor Your CV: Just like we tailor our clothing, tailor your CV to fit the job description! Highlight your relevant experience in retail or customer service, and make sure to mention any specific skills that align with what we're looking for at Moss.
Be Authentic: We value authenticity, so be yourself in your application! Share your personal style and how it reflects the Moss brand. This is your chance to show us who you are beyond just your work experience.
Apply Through Our Website: Make sure to apply through our website for the best chance of success! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Moss
✨Know Your Stuff
Make sure you brush up on your knowledge of fashion trends and the services Moss offers, like Hire and Custom Made. Being able to discuss these confidently will show that you're genuinely interested in the brand and can provide the bespoke advice customers are looking for.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you actively listened to their needs and provided tailored solutions. This will demonstrate your commitment to delivering an exceptional customer experience, which is key for this role.
✨Embrace the Brand's Values
Familiarise yourself with Moss's core values and think about how they resonate with your own work ethic. During the interview, share how you embody these values in your daily responsibilities and interactions, as this will show that you're a great cultural fit for the team.
✨Ask Insightful Questions
Prepare thoughtful questions about the store's performance metrics or how the team collaborates to achieve sales goals. This not only shows your interest in the role but also your understanding of the importance of teamwork and data-driven decision-making in retail.
