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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive store performance.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be an ambassador for a brand that values creativity, collaboration, and sustainability.
- Qualifications: Retail management experience and a passion for fashion and customer service.
- Other info: Join a supportive environment with excellent career growth and a vibrant team culture.
The predicted salary is between 30000 - 42000 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity.
Purpose of the Role: You are an experienced commercial and customer focused Retail Manager, leading all aspects of store performance. You will continually guide and motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey, creating an environment to succeed. An ambassador for the Brand, an expert in product, systems, and processes, you will have an entrepreneurial approach and will possess an impressive record of business development and excellent people skills. You will deliver a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities:
- Accountable for the store performance, showcasing an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- Exhibit excellent floor presence, always leading by example, overseeing a high level of service & operational delivery within a positive and upbeat store environment.
- Drive high productivity by creating and role-modelling an environment where the team strives to achieve and exceed one transaction per hour.
- Lead and develop the team through regular, documented coaching and feedback, focusing on personal development and KPI achievement, to cultivate a high-performance culture.
- Have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- Maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Follow all People processes that support the colleague lifecycle from recruitment, onboarding, training, employee relations, and absence management in collaboration with People Team, developing your Deputy Manager.
- Be a key player within the Area and actively support the Area Manager.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You’ll Need to Succeed:
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brand-aligned visual displays.
- Understanding of retail business growth strategies.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous self-improvement, efficient time management, multi-tasking, and resilience in adapting to challenges.
- Possesses high emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationship-building skills.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits:
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Recognise and reward successful referrals for Managers with a £500 bonus.
- Financial support for commuting.
- Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Store Manager in Staines employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager in Staines
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and customer service approach. This way, when you walk into that interview, you can show off your passion and understanding of what makes Moss tick.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can be a game-changer in landing that Store Manager role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams and improved customer experiences in previous roles. Remember, they want someone who can drive performance and create a positive store environment!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Moss family. Let’s get you that Store Manager position!
We think you need these skills to ace Store Manager in Staines
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for retail and customer service shine through. We want to see how much you care about creating amazing experiences for customers, so share your personal stories that highlight your passion for the industry.
Tailor Your CV: Make sure your CV is tailored to the Store Manager role. Highlight your experience in retail operations, team leadership, and customer service. We love seeing how your skills align with our values, so don’t be shy about showcasing your achievements!
Be Authentic: We’re all about authenticity at Moss, so be yourself in your application. Share your unique style and how it reflects our brand. This is your chance to show us who you are beyond just your work experience!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our fantastic team!
How to prepare for a job interview at Moss
✨Know Your Brand Inside Out
Before the interview, dive deep into Moss's history, values, and product offerings. Understand their commitment to sustainability and customer experience. This knowledge will help you connect your answers to their brand ethos during the interview.
✨Showcase Your Leadership Style
As a Store Manager, you'll be leading a team. Be prepared to discuss your leadership approach and how you've motivated teams in the past. Use specific examples that highlight your ability to create a positive environment and drive performance.
✨Demonstrate Customer-Centric Thinking
Moss places a strong emphasis on customer experience. Prepare to share instances where you've put customers first, whether through bespoke advice or enhancing their shopping journey. Highlight your understanding of the 'Moss Essential Steps of Service' and how you would implement them.
✨Be Data-Driven
Familiarise yourself with how to leverage sales and performance data to inform decisions. Be ready to discuss how you've used analytics in previous roles to improve store performance and customer satisfaction. This will show your strategic thinking and operational efficiency.
