At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear offerings.
- Company: Moss, a brand with over 170 years of tailoring expertise and a commitment to sustainability.
- Benefits: Flexible hours, employee discounts, and a supportive team environment.
- Other info: Join a dynamic team focused on creativity and collaboration.
- Why this job: Be a Brand Ambassador and help customers look their best for every occasion.
- Qualifications: Passion for fashion and excellent communication skills.
The predicted salary is between 10 - 12 € per hour.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock.
Seasonal Sales Associate employer: Moss
Moss is an exceptional employer that values creativity, collaboration, and sustainability, making it a fantastic place for Seasonal Sales Associates to thrive. With over 170 years of tailoring expertise, employees benefit from a supportive work culture that encourages personal growth and development, while also enjoying the opportunity to engage with customers in meaningful ways. Located in a vibrant retail environment, Moss offers a dynamic atmosphere where team members can excel and contribute to a brand that truly cares about its people and their experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Sales Associate
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values and services. When you walk into that interview, show us you understand what it means to be a Brand Ambassador and how you can elevate the customer experience.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to get comfortable interacting with different types of customers. The more natural you are in engaging conversations, the better you'll shine during your interview.
✨Tip Number 3
Show us your passion for customer service! Share stories from past experiences where you went above and beyond for a customer. This will demonstrate your dedication to creating memorable moments for customers at Moss.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're proactive and genuinely interested in joining the Moss team.
We think you need these skills to ace Seasonal Sales Associate
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love helping customers. Share any experiences where you've gone above and beyond to make someone's day better. We want to see that you’re not just looking for a job, but that you genuinely care about providing an exceptional experience.
Highlight Your Team Spirit:At Moss, we value collaboration. In your application, mention times when you've worked well in a team. Whether it was during a project or in a previous job, show us how you can contribute to our positive work environment and help your colleagues succeed.
Be Creative with Your Style:As a Seasonal Sales Associate, you'll be promoting our brand. Use your application to showcase your personal style and how you can connect with our customers. Include any relevant fashion experience or knowledge that makes you a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining the Moss family!
How to prepare for a job interview at Moss
✨Know the Brand Inside Out
Before your interview, dive deep into Moss's history, values, and services. Understand their commitment to sustainability and customer experience. This knowledge will help you connect with the brand during the interview and show that you're genuinely interested in being a part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you identified their needs and provided tailored solutions. This will demonstrate your ability to deliver exceptional service, which is crucial for a Seasonal Sales Associate.
✨Dress the Part
As a menswear brand, Moss values style and presentation. Dress smartly for your interview, reflecting the brand's aesthetic. This not only shows that you understand their market but also gives you the confidence to present yourself as a true Brand Ambassador.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how they measure success in customer service or what opportunities there are for growth within the company. This shows your enthusiasm and willingness to engage with the team.
