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- Tasks: Engage with customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, bonus schemes, and support for commuting and fitness.
- Why this job: Be a brand ambassador in a creative, collaborative environment that values sustainability and personal growth.
- Qualifications: Basic product knowledge and outstanding communication skills are essential.
- Other info: This is a part-time entry-level role; applicants must have the right to work in the UK.
The predicted salary is between 20000 - 30000 £ per year.
1 day ago Be among the first 25 applicants
Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You\’ll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
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Job function
Customer Service and Sales
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Industries
Retail and Retail Apparel and Fashion
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We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's brand values and product offerings. Understanding their commitment to sustainability and customer service will help you connect with the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. This will prepare you to confidently interact with customers and provide tailored advice, which is crucial for a Sales Associate role.
✨Tip Number 3
Stay updated on current fashion trends and styling tips. Being knowledgeable about the latest styles will enable you to offer valuable insights to customers, enhancing their shopping experience.
✨Tip Number 4
Network with current or former employees of Moss if possible. They can provide insider information about the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Moss's vision and values. Highlight how your personal style and customer service approach align with their mission of styling individuals for moments that matter.
Tailor Your CV: Ensure your CV reflects relevant experience in customer service and sales. Emphasise any previous roles where you demonstrated strong communication skills and a passion for fashion.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role. Mention specific examples of how you've exceeded customer expectations in past positions and how you can contribute to Moss's success.
Showcase Product Knowledge: In your application, mention any familiarity with retail systems and product knowledge. This will demonstrate your readiness to engage customers effectively and enhance their shopping experience.
How to prepare for a job interview at Moss
✨Show Your Passion for Customer Service
As a Sales Associate, you'll be the face of the brand. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services before the interview. Be prepared to discuss how you would use this knowledge to enhance the customer experience, especially regarding bespoke options and tailoring.
✨Emphasise Teamwork and Collaboration
Moss values collaboration, so highlight your ability to work well within a team. Share experiences where you've successfully collaborated with colleagues to achieve common goals or improve customer satisfaction.
✨Reflect the Brand's Aesthetic
Your personal style should resonate with Moss's brand image. Dress appropriately for the interview, showcasing your understanding of their aesthetic. This will demonstrate that you embody the brand's values and can represent them effectively.
