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- Tasks: Engage customers, provide styling advice, and ensure an exceptional in-store experience.
- Company: Moss is a sustainable menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Be a Brand Ambassador in a collaborative environment that values creativity and customer satisfaction.
- Qualifications: Basic product knowledge and outstanding communication skills are essential.
- Other info: Join a team that celebrates personal milestones and offers tailored career development.
Job Description
About Us: 6 Hours
Location: Chichester
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's core values and the specific services they offer, such as Hire, Custom Made, and Alterations. This knowledge will help you engage with customers more effectively and demonstrate your commitment to the brand.
✨Tip Number 2
Showcase your personal style in a way that reflects the aesthetic of Moss. As a Sales Associate, embodying the brand's image can make a strong impression during your interactions with both customers and colleagues.
✨Tip Number 3
Prepare to discuss how you would enhance customer experiences based on feedback and external opportunities. Being proactive about improving service can set you apart from other candidates.
✨Tip Number 4
Practice your communication skills by engaging in conversations with friends or family about fashion and customer service. Being able to inspire and guide others is crucial for this role, so honing these skills will be beneficial.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their approach to customer service and how they position themselves in the menswear market. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service roles. Showcase specific examples where you've gone above and beyond to enhance customer experiences, as this aligns with the role of a Brand Ambassador.
Showcase Your Style: Since personal style is important to Moss, consider including a brief section about your own fashion sense and how it reflects the brand's aesthetic. This can demonstrate your passion for the brand and your ability to connect with customers on a personal level.
Tailor Your Application: Make sure to customise your application for the Sales Associate position. Use keywords from the job description, such as 'customer experience', 'product knowledge', and 'team collaboration', to show that you are a perfect fit for the role.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, your ability to provide exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, demonstrating your dedication to creating a positive shopping experience.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Retail. Being able to discuss these confidently will show your enthusiasm for the brand and your readiness to assist customers effectively.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. Be prepared to discuss how you embody these values in your work and how they align with your personal style and approach to customer interactions.
✨Prepare Questions for Your Interviewers
Engage your interviewers by asking insightful questions about the company culture, team dynamics, and growth opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
