At a Glance
- Tasks: Engage with customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Other info: Join a team that celebrates personal milestones and offers tailored career development.
- Why this job: Be a Brand Ambassador in a collaborative environment that values creativity and customer satisfaction.
- Qualifications: Basic product knowledge and strong communication skills are essential; passion for fashion is a plus.
The predicted salary is between 24000 - 36000 £ per year.
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Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Seniority level
Seniority level
Entry level
Employment type
Employment type
Part-time
Job function
Job function
Customer Service and SalesIndustries
Retail and Retail Apparel and Fashion
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StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Fleetwood
✨Tip Number 1
Familiarise yourself with Moss's core values and the specific services they offer, such as Hire, Custom Made, and Alterations. This knowledge will help you engage confidently with customers and demonstrate your understanding of the brand during interviews.
✨Tip Number 2
Showcase your personal style that reflects the aesthetic of Moss. When you present yourself in a way that aligns with the brand, it not only demonstrates your passion but also helps you connect with customers who appreciate the brand's image.
✨Tip Number 3
Prepare to discuss your previous customer service experiences and how you've gone above and beyond to meet customer needs. Highlighting specific examples will illustrate your dedication to customer satisfaction, which is crucial for this role.
✨Tip Number 4
Research the latest trends in menswear and tailoring. Being knowledgeable about current styles and customer preferences will enable you to provide tailored advice and enhance the overall customer experience, making you a standout candidate.
We think you need these skills to ace Sales Associate in Fleetwood
Some tips for your application 🫡
Understand the Brand:Familiarise yourself with Moss's values and mission. Highlight how your personal style and customer service philosophy align with their vision of styling individuals for moments that matter.
Tailor Your CV:Emphasise your experience in customer service and sales. Use specific examples that demonstrate your ability to exceed customer expectations and contribute to store performance.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for the brand and your understanding of the role. Mention your strong communication skills and how you can be a brand ambassador for Moss.
Showcase Relevant Skills:In your application, highlight any relevant skills such as product knowledge, familiarity with POS systems, and your ability to work collaboratively. Make sure to connect these skills to the responsibilities outlined in the job description.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, your ability to provide exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, demonstrating your dedication to creating a positive shopping experience.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Alterations. Being able to discuss these confidently will show your commitment to the role and help you connect with customers effectively.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. Be ready to discuss how you embody these values in your work. Share experiences where you've worked well in a team or adapted quickly to changes in a retail environment.
✨Dress the Part
Reflect the aesthetic of Moss through your personal style during the interview. This not only shows your understanding of the brand but also demonstrates your passion for fashion and attention to detail.
