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- Tasks: Engage with customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, bonus schemes, and support for commuting and fitness.
- Why this job: Be a brand ambassador in a collaborative environment that values creativity and customer satisfaction.
- Qualifications: Basic product knowledge and strong communication skills are essential; personal style matters!
- Other info: Join a team that celebrates personal milestones and offers tailored career development.
The predicted salary is between 24000 - 36000 £ per year.
About Us: 24 Hours Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock and cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues and customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's core values and the specific services they offer, such as Hire, Custom Made, and Alterations. This knowledge will help you engage confidently with customers and demonstrate your understanding of the brand during interviews.
✨Tip Number 2
Showcase your personal style in a way that reflects the aesthetic of Moss. Dress in a manner that aligns with their brand image to make a strong first impression and demonstrate your passion for their products.
✨Tip Number 3
Prepare to discuss how you can enhance customer experiences based on feedback and your own observations. Think of examples where you've successfully improved service or sales in previous roles, as this will highlight your proactive approach.
✨Tip Number 4
Practice your communication skills by engaging in conversations with friends or family about fashion and customer service. Being able to articulate your thoughts clearly and passionately will be crucial in demonstrating your suitability for the Sales Associate role.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Moss's vision and values. Highlight how your personal style and customer service philosophy align with their mission of styling individuals for moments that matter.
Tailor Your CV: Emphasise your experience in retail and customer service. Showcase any previous roles where you acted as a brand ambassador or provided exceptional customer experiences, particularly in menswear or fashion.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and your understanding of their products. Mention specific services like Hire and Custom Made, and how you can contribute to enhancing the customer journey.
Showcase Communication Skills: Demonstrate your outstanding communication abilities in both your CV and cover letter. Provide examples of how you've built meaningful relationships with customers and colleagues in past roles.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, you'll be the face of the brand. Prepare examples of how you've provided excellent customer service in the past, focusing on your ability to listen and respond to customer needs.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Retail. Be ready to discuss how you can use this knowledge to enhance the customer experience during the interview.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. Reflect on how your personal values align with these and be prepared to share specific examples of how you've embodied these traits in your previous roles.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle challenging customer interactions. Think of scenarios where you've turned a negative experience into a positive one, showcasing your resilience and adaptability.