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- Tasks: Engage with customers, provide styling advice, and ensure an exceptional in-store experience.
- Company: Moss is a sustainable menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Be a Brand Ambassador in a collaborative environment that values creativity and customer satisfaction.
- Qualifications: Basic product knowledge and outstanding communication skills are essential.
- Other info: Join a team that celebrates personal milestones and offers tailored career development.
The predicted salary is between 24000 - 36000 £ per year.
About Us: Our vision is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us, this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems: Encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's core values and the specific services they offer, such as Hire, Custom Made, and Alterations. This knowledge will help you engage with customers more effectively and demonstrate your commitment to the brand.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with friends or family. This will help you become more comfortable in providing bespoke advice and elevating the customer experience.
✨Tip Number 3
Stay updated on current fashion trends and how they relate to Moss's offerings. Being knowledgeable about the latest styles will allow you to connect with customers and provide tailored recommendations.
✨Tip Number 4
Network with current or former employees of Moss to gain insights into the company culture and expectations. This can give you a competitive edge during the interview process and help you align your approach with their values.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their approach to customer service and how they position themselves in the menswear market. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service. Showcase specific examples where you've gone above and beyond to enhance customer experiences, as this aligns with the role of a Brand Ambassador.
Showcase Your Style: Since personal style is important to Moss, consider including a brief section about your own fashion sense and how it reflects the brand's aesthetic. This can help demonstrate your fit for the company culture.
Tailor Your Application: Make sure to customise your cover letter for the Sales Associate position. Address how your skills and experiences align with the key responsibilities outlined in the job description, particularly your ability to engage with customers and drive sales.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, your ability to provide exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, demonstrating your dedication to creating a positive shopping experience.
✨Know the Brand Inside Out
Familiarise yourself with Moss's values, products, and services. Understanding their commitment to sustainability and craftsmanship will help you align your answers with their vision during the interview.
✨Demonstrate Your Product Knowledge
Be ready to discuss the various services offered by Moss, such as Hire, Custom Made, and Retail. Showing that you can confidently talk about these options will highlight your readiness to assist customers effectively.
✨Emphasise Teamwork and Collaboration
Moss values collaboration and agility. Share experiences where you've worked well in a team, showcasing your ability to contribute positively to a group dynamic and support store management.
