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- Tasks: Engage with customers, provide styling advice, and ensure an exceptional in-store experience.
- Company: Moss is a sustainable menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Be a Brand Ambassador in a collaborative environment that values creativity and customer satisfaction.
- Qualifications: Basic product knowledge and strong communication skills are essential; personal style reflects the brand.
- Other info: Join a team that celebrates personal milestones and offers tailored career development.
The predicted salary is between 24000 - 36000 £ per year.
About Us: Our vision is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us, this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You’ll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's core values and the specific services they offer, such as Hire, Custom Made, and Alterations. This knowledge will help you engage confidently with customers and demonstrate your commitment to their unique needs.
✨Tip Number 2
Showcase your personal style in a way that reflects the aesthetic of Moss. As a Sales Associate, embodying the brand's image can help you connect with customers and position yourself as a true brand ambassador.
✨Tip Number 3
Practice your communication skills by engaging in conversations with friends or family about fashion and styling. Being able to inspire and guide customers effectively is crucial for this role, so honing these skills will set you apart.
✨Tip Number 4
Research customer service excellence and the importance of creating memorable experiences. Understanding how to elevate every interaction will not only help you meet store KPIs but also ensure customers return time and again.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their approach to customer service and how they position themselves in the menswear market. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service. Showcase specific examples where you've gone above and beyond to enhance customer experiences, as this aligns with the role of a Brand Ambassador.
Showcase Your Style: Since personal style is important to Moss, consider including a brief section about your own fashion sense and how it reflects the brand's aesthetic. This can demonstrate your passion for the brand and your ability to connect with customers on a personal level.
Tailor Your Application: Make sure to customise your application for the Sales Associate position. Use keywords from the job description, such as 'customer experience', 'product knowledge', and 'team collaboration', to show that you are a perfect fit for the role.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, your ability to provide exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, and be ready to discuss how you would apply that same dedication at Moss.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Retail. Being able to speak confidently about these offerings will show your commitment to the role and help you connect with customers during the interview.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. Reflect on how your personal values align with these and be prepared to share specific examples of how you've embodied these traits in previous roles.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various customer scenarios. Think through potential situations you might face as a Sales Associate and how you would respond to ensure a positive customer experience.
