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- Tasks: Engage with customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, bonuses, gym memberships, and ongoing career development.
- Why this job: Be a brand ambassador in a creative, collaborative environment that values sustainability and customer service.
- Qualifications: Basic product knowledge and strong communication skills are essential; passion for fashion is a plus.
- Other info: Join a team that celebrates personal milestones and promotes eco-friendly travel options.
The predicted salary is between 24000 - 36000 £ per year.
About Us: Our vision is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us, this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock and cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues and customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Locations
Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's core values and behavioural competencies. During your interactions, whether in interviews or networking, demonstrate how you embody these values, as they are crucial to the company culture.
✨Tip Number 2
Showcase your customer service skills by sharing specific examples of how you've gone above and beyond for customers in previous roles. This will highlight your dedication to providing an exceptional customer experience, which is key for a Sales Associate.
✨Tip Number 3
Research the latest trends in menswear and tailoring. Being knowledgeable about current styles and products will not only impress during interviews but also help you connect with customers effectively once you land the job.
✨Tip Number 4
Network with current or former employees of Moss on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, giving you an edge in your application process.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their approach to customer service and how they position themselves in the menswear market. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service. Showcase specific examples where you've gone above and beyond to enhance a customer's experience, as this aligns with the role of a Brand Ambassador.
Showcase Your Style: Moss values personal style and presentation. Make sure to convey your own aesthetic in your application. You could mention how your style reflects the brand's image and how you can represent it effectively in-store.
Demonstrate Communication Skills: Since outstanding communication is key for this role, provide examples in your application that demonstrate your ability to build relationships with customers and colleagues. Highlight any relevant skills or experiences that showcase your ability to inspire and guide others.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, you'll be the face of the brand. Prepare to discuss specific examples of how you've provided excellent customer service in the past. Highlight your ability to listen to customers and offer tailored advice.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Retail. Be ready to discuss how you can use this knowledge to enhance the customer experience and drive sales.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. During the interview, express how you embody these values in your work. Share examples of how you've worked well in a team or adapted to challenges.
✨Dress the Part
Reflect the aesthetic of Moss through your personal style. Dress smartly and in a way that aligns with the brand's image. This will show your understanding of the company culture and your commitment to representing the brand.
