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- Tasks: Engage with customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Be a Brand Ambassador in a creative, collaborative environment that values personal growth and customer satisfaction.
- Qualifications: Basic product knowledge and strong communication skills are essential; passion for the brand is a must.
- Other info: Join a team that celebrates milestones and offers ongoing development opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Us: Our vision is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand; we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us, this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock and cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues and customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's core values and behavioural competencies. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Showcase your passion for customer service excellence. Prepare examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with the role of a Brand Ambassador at Moss.
✨Tip Number 3
Research the various services offered by Moss, such as Hire, Custom Made, and Alterations. Being knowledgeable about these services will allow you to engage confidently with customers and demonstrate your commitment to their needs.
✨Tip Number 4
Network with current or former employees of Moss to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach during the application process.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Moss's vision and values. Highlight how your personal style and presentation reflect the brand's aesthetic in your application.
Showcase Customer Service Skills: Emphasise your experience in delivering exceptional customer service. Provide examples of how you've engaged with customers and exceeded their expectations in previous roles.
Demonstrate Product Knowledge: Mention any relevant product knowledge you possess, especially in menswear or retail. Discuss how you can use this knowledge to enhance the customer experience at Moss.
Tailor Your CV and Cover Letter: Customise your CV and cover letter to align with the job description. Use keywords from the posting, such as 'Brand Ambassador', 'customer journey', and 'collaboratively', to make your application stand out.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, you'll be the face of the brand. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to listen to customers and offer tailored advice.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services before the interview. Being able to discuss the features and benefits of their offerings will show your enthusiasm and readiness to contribute to the team.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. During the interview, express how you embody these values in your work. Share experiences where you've worked well in a team or adapted to changes effectively.
✨Dress the Part
Reflect the aesthetic of Moss through your personal style. Dress smartly and in a way that aligns with the brand's image. This not only shows your understanding of the brand but also your commitment to representing it well.
