At a Glance
- Tasks: Engage customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, bonuses, gym memberships, and ongoing development opportunities.
- Other info: Join a team that celebrates personal milestones and promotes eco-friendly travel.
- Why this job: Be a brand ambassador in a collaborative environment that values creativity and customer satisfaction.
- Qualifications: Basic product knowledge and strong communication skills are essential; personal style matters!
The predicted salary is between 24000 - 36000 € per year.
About Us: 24 Hours Location: Bluewater Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience in-store, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Sales Associate in Greenhithe employer: Moss
Moss is an exceptional employer located in Bluewater, offering a vibrant work culture that prioritises creativity, collaboration, and sustainability. With a generous employee discount of 70%, a rewarding bonus scheme, and tailored development opportunities, we empower our Sales Associates to thrive while making meaningful connections with customers. Join us to be part of a team that values your growth and celebrates your contributions in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Greenhithe
✨Tip Number 1
Familiarise yourself with Moss's product range and services. Understanding the features and benefits of what you’ll be selling will not only boost your confidence but also help you engage customers more effectively.
✨Tip Number 2
Showcase your personal style that reflects the aesthetic of Moss. When you embody the brand, it resonates with customers and enhances your credibility as a Brand Ambassador.
✨Tip Number 3
Practice your communication skills. Being able to inspire and guide customers is crucial, so consider role-playing scenarios with friends or family to refine your approach.
✨Tip Number 4
Research the latest trends in menswear and customer service excellence. This knowledge will allow you to provide bespoke advice and elevate the customer experience, aligning with Moss's commitment to service.
We think you need these skills to ace Sales Associate in Greenhithe
Some tips for your application 🫡
Understand the Brand:Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their approach to customer service and how they position themselves in the menswear market. This will help you tailor your application to reflect their ethos.
Highlight Relevant Experience:In your CV and cover letter, emphasise any previous experience in retail or customer service roles. Showcase specific examples where you've delivered exceptional customer experiences or contributed to sales goals, as this aligns with the responsibilities of a Sales Associate.
Showcase Your Style:Since personal style is important to Moss, consider including a brief section about your own fashion sense and how it reflects the brand's aesthetic. This can help demonstrate your fit for the role and your passion for the brand.
Tailor Your Application:Make sure to customise your cover letter for the Sales Associate position. Address how your skills and experiences align with the key responsibilities outlined in the job description, such as product knowledge and customer engagement.
How to prepare for a job interview at Moss
✨Showcase Your Customer Service Skills
As a Sales Associate, your ability to provide exceptional customer service is key. Prepare examples of how you've gone above and beyond for customers in the past, demonstrating your dedication to creating a positive shopping experience.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services, including Hire, Custom Made, and Retail. Being able to discuss these confidently will show your enthusiasm for the brand and your readiness to assist customers effectively.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and agility. Be ready to discuss how you embody these values in your work. Share experiences where you've worked well in a team or adapted quickly to meet customer needs.
✨Dress the Part
Reflect the aesthetic of Moss through your personal style during the interview. This not only shows your understanding of the brand but also demonstrates your commitment to representing it well as a potential Brand Ambassador.
