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- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and promoting our services.
- Company: Moss is a menswear brand with 170 years of tailoring expertise, focused on sustainability and customer satisfaction.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Join a collaborative team that values creativity and personal growth while making a positive impact.
- Qualifications: Basic product knowledge and outstanding communication skills are essential; reflect Moss's aesthetic.
- Other info: Access ongoing development and an online learning platform to enhance your skills.
The predicted salary is between 24000 - 36000 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You\’ll Need to Succeed:
Technical:
Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
Reflects the aesthetic of Moss through personal style and presentation.
Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.
Consistently embodies Moss\’s core values and behavioural competencies in daily responsibilities and interactions.
Employee Discount: 70% discount across all our stores.
Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
Season Ticket Loan: Financial support for commuting.
Cycle to Work Scheme: Encouraging eco-friendly travel.
Discounted Gym Membership with PureGym: Promoting physical health and fitness.
Life Insurance: Providing peace of mind for colleagues.
Ongoing Development: Tailored to suit your career ambitions from day one.
Access to Moss Learning: An online learning platform for skill enhancement.
Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
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Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarize yourself with Moss's core values and behavioral competencies. Understanding how they prioritize creativity, collaboration, and agility will help you align your approach during the interview process.
✨Tip Number 2
Showcase your personal style that reflects the aesthetic of Moss. As a brand ambassador, your presentation matters, so make sure to dress in a way that embodies the brand's image.
✨Tip Number 3
Prepare to discuss your previous customer service experiences. Highlight specific instances where you exceeded customer expectations, as this aligns with the role's focus on delivering exceptional customer experiences.
✨Tip Number 4
Research the various services offered by Moss, such as Hire, Custom Made, and Alterations. Being knowledgeable about these services will allow you to engage customers effectively and demonstrate your commitment to their needs.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarize yourself with their approach to customer service and how they position themselves in the menswear market.
Tailor Your CV: Highlight your relevant experience in customer service and sales. Make sure to showcase any previous roles where you demonstrated strong communication skills and a passion for fashion or retail.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the brand. Mention specific examples of how you've exceeded customer expectations in the past and how you embody the core values of Moss.
Showcase Your Personal Style: Since personal presentation is important at Moss, consider how you can reflect the brand's aesthetic in your application. This could be through your CV design or the way you present yourself in any accompanying materials.
How to prepare for a job interview at Moss
✨Show Your Passion for Customer Service
As a Sales Associate, your ability to connect with customers is key. Be prepared to share examples of how you've gone above and beyond to provide excellent service in the past.
✨Demonstrate Product Knowledge
Familiarize yourself with Moss's products and services, including Hire, Custom Made, and Retail. Showing that you understand the features and benefits will impress your interviewers.
✨Embrace the Brand's Aesthetic
Your personal style should reflect the aesthetic of Moss. Dress in a way that aligns with the brand's image to show that you embody their values and culture.
✨Highlight Your Communication Skills
Prepare to discuss how you build relationships with customers and colleagues. Strong communication is essential, so share specific instances where you've inspired or guided others.