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For Companies At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a brand ambassador and help customers look their best for every occasion.
- Qualifications: Strong communication skills and a passion for fashion.
- Other info: Join a collaborative team that values creativity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
Our vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You\’ll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
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Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and services. This way, when you walk into that interview, you can show off your passion and knowledge, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to get comfortable with engaging customers and providing tailored advice. The more you practice, the more natural it will feel when you're in front of real customers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can showcase your enthusiasm for the role and the brand right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond just your qualifications. Share a bit about your style and how it aligns with Moss's vision of styling individuals for moments that matter.
Tailor Your Application: Just like we tailor our clothing, tailor your application to fit the role! Highlight your customer service experience and any relevant skills that make you a perfect fit for the Sales Associate position. Make sure to mention how you can contribute to our store's success.
Be Passionate: We love seeing passion in applications! Express your enthusiasm for the brand and the role. Talk about why you want to be a part of Moss and how you can embody our core values in your daily work. This will help us see your dedication to customer service excellence.
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Moss team. We can't wait to hear from you!
How to prepare for a job interview at Moss
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Understand the different services Moss offers, like Hire and Custom Made, so you can confidently discuss how you would enhance the customer experience.
✨Show Your Style
Since personal style is important at Moss, wear something that reflects the brand's aesthetic. This not only shows that you understand the company but also gives you a chance to express yourself as a potential Brand Ambassador.
✨Practice Customer Interactions
Prepare for role-play scenarios where you might need to engage with customers. Think about how you would greet them, listen to their needs, and offer tailored advice. This will demonstrate your commitment to customer service excellence.
✨Embrace the Values
Familiarise yourself with Moss’s core values and be ready to discuss how you embody them. Show that you can think creatively, work collaboratively, and are agile in your approach to problem-solving, which aligns with their vision for sustained growth.
