At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Join Moss, a brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, bonuses, and ongoing development opportunities.
- Other info: Flexible part-time role with great career growth potential.
- Why this job: Be a brand ambassador and help customers find their perfect style.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 18000 - 24000 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You'll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Sales Associate in Stretford employer: Moss
Moss is an exceptional employer that values creativity, collaboration, and personal growth, making it a fantastic place for Sales Associates to thrive. With a generous employee discount, a rewarding bonus scheme, and tailored development opportunities from day one, Moss fosters a supportive work culture that prioritises both individual and team success. Located in Trafford Park, the company not only champions sustainability but also encourages a healthy work-life balance through initiatives like the Cycle to Work Scheme and discounted gym memberships.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Associate in Stretford
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's products and values. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Practice your customer service skills! Role-play with friends or family to nail down how you'd interact with customers. The more comfortable you are in these scenarios, the better you'll perform in interviews and assessments.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the company culture and even lead to referrals, which double your chances of landing that interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Moss team. Don’t forget to follow up after applying; a little persistence goes a long way!
We think you need these skills to ace Sales Associate in Stretford
Some tips for your application 🫡
Show Your Passion for the Brand:When writing your application, let your enthusiasm for Moss and its values shine through. We want to see how you connect with our mission of styling individuals for moments that matter!
Tailor Your Experience:Make sure to highlight any relevant experience in customer service or retail. We love seeing how you've gone above and beyond to create exceptional customer experiences, just like we do at Moss.
Be Authentic:Let your personality come through in your application. We value authenticity and want to know who you are beyond your qualifications. Share your unique style and how it reflects the Moss aesthetic!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you as soon as possible!
How to prepare for a job interview at Moss
✨Know Your Stuff
Make sure you brush up on your product knowledge before the interview. Understand the features and benefits of the services Moss offers, like Hire, Custom Made, and Alterations. This will help you demonstrate your ability to provide tailored advice to customers.
✨Showcase Your Style
Since personal style is important at Moss, come dressed in a way that reflects the brand's aesthetic. This not only shows your understanding of the brand but also gives you a chance to express yourself and connect with the interviewers on a personal level.
✨Practice Your People Skills
As a Sales Associate, you'll need to interact with a diverse range of customers. Practice your communication skills by engaging with friends or family. Focus on listening actively and responding confidently, as this will be key to providing an exceptional customer experience.
✨Embrace the Values
Familiarise yourself with Moss's core values and behavioural competencies. During the interview, be ready to discuss how you embody these values in your work. Showing that you align with their culture will make you a more attractive candidate.
