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- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and styling advice.
- Company: Moss is a sustainable menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Join a collaborative team that values creativity and personal growth while making a positive impact.
- Qualifications: Basic product knowledge and outstanding communication skills are essential.
- Other info: This is a part-time entry-level role; applicants must have the right to work in the UK.
The predicted salary is between 20000 - 30000 £ per year.
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Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You\’ll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Customer Service and Sales
Industries
- Retail and Retail Apparel and Fashion
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Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's core values and the brand's aesthetic. When you understand what the brand stands for, you can better embody its spirit during your interactions, making you a more authentic candidate.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail-like scenario. This will help you become more comfortable with greeting customers, listening to their needs, and providing tailored advice, which is crucial for this role.
✨Tip Number 3
Stay updated on current fashion trends and product knowledge related to Moss's offerings. Being well-informed will allow you to confidently discuss products and provide bespoke styling options to customers.
✨Tip Number 4
Network with current or former employees of Moss through platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Moss's values and mission. Highlight how your personal style and customer service philosophy align with their vision of 'Styling individuals for moments that matter'.
Tailor Your CV: Emphasise your experience in customer service and sales. Include specific examples of how you've exceeded customer expectations or contributed to sales goals in previous roles.
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for the brand and your understanding of the role. Mention your ability to build relationships with customers and your commitment to providing exceptional service.
Showcase Relevant Skills: Highlight your communication skills, product knowledge, and ability to work collaboratively. Mention any experience with POS systems or inventory management, as these are key for the Sales Associate role.
How to prepare for a job interview at Moss
✨Showcase Your Product Knowledge
Make sure to brush up on the various services offered by Moss, such as Hire, Custom Made, and Retail. Being able to confidently discuss these options will demonstrate your commitment to providing excellent customer service.
✨Emphasise Your Communication Skills
Since the role requires outstanding communication abilities, prepare examples of how you've successfully interacted with customers in the past. Highlight your ability to inspire and guide others, which aligns with Moss's values.
✨Reflect the Brand's Aesthetic
Dress in a way that reflects the aesthetic of Moss during your interview. This not only shows your understanding of the brand but also demonstrates your personal style and presentation skills, which are crucial for a Sales Associate.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific customer interactions or challenges. Think about past experiences where you exceeded customer expectations and be ready to share those stories.