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- Tasks: Engage with customers, provide styling advice, and ensure an exceptional shopping experience.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, bonus schemes, and support for commuting and fitness.
- Why this job: Be a brand ambassador in a creative, collaborative environment that values sustainability and personal growth.
- Qualifications: Basic product knowledge and outstanding communication skills are essential; passion for fashion is a plus.
- Other info: This is a part-time entry-level role; applicants must have the right to work in the UK.
The predicted salary is between 13000 - 16000 £ per year.
Moss North Shields, England, United KingdomMoss North Shields, England, United KingdomGet AI-powered advice on this job and more exclusive features.Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.Today Moss is more than a menswear brand, we are \’Styling individuals for moments that matter\’. We\’re not just for men on their big day – we\’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we\’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.Purpose of the Role:You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer\’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI\’s, positively contributing to the overall performance through personal productivity.Key Responsibilities:You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI\’s.You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.What You\’ll Need to Succeed:Technical:Basic Product Knowledge involves understanding the features, benefits, and products available in the store.POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.About You:Reflects the aesthetic of Moss through personal style and presentation.Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.Consistently embodies Moss\’s core values and behavioural competencies in daily responsibilities and interactions.Employee Discount: 70% discount across all our stores.Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.Season Ticket Loan: Financial support for commuting.Cycle to Work Scheme: Encouraging eco-friendly travel.Discounted Gym Membership with PureGym : Promoting physical health and fitness.Life Insurance: Providing peace of mind for colleagues.Ongoing Development : Tailored to suit your career ambitions from day one.Access to Moss Learning: An online learning platform for skill enhancement.Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.New Baby Gift : Celebrating important personal milestones of colleagues.If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedInMoss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.Seniority level Seniority level Entry levelEmployment type Employment type Part-timeJob function Job function Sales and Customer ServiceIndustries Retail Apparel and Fashion and RetailReferrals increase your chances of interviewing at Moss by 2xGet notified about new Salesperson jobs in North Shields, England, United Kingdom .Wallsend, England, United Kingdom 1 week agoGateshead, England, United Kingdom 1 week agoGateshead, England, United Kingdom 1 week agoGateshead, England, United Kingdom 3 weeks agoSunderland, England, United Kingdom 1 week agoSunderland, England, United Kingdom 14 hours agoSALES ASSISTANT (24 hours, Eldon Square) Newcastle Upon Tyne, England, United Kingdom 1 day agoSouth Shields, England, United Kingdom 1 month agoNewcastle Upon Tyne, England, United Kingdom 1 week agoNewcastle Upon Tyne, England, United Kingdom 1 day agoSunderland, England, United Kingdom 2 weeks agoHebburn, England, United Kingdom 2 months agoNorth Shields, England, United Kingdom 1 week agoNewcastle Upon Tyne, England, United Kingdom 2 weeks agoNewcastle Upon Tyne, England, United Kingdom 4 days agoNorth Tyneside, England, United Kingdom 2 weeks agoMurton, England, United Kingdom 3 weeks agoGateshead, England, United Kingdom 14 hours agoNorth Shields, England, United Kingdom 1 week agoNewcastle Upon Tyne, England, United Kingdom 1 week agoMurton, England, United Kingdom 3 weeks agoGateshead, England, United Kingdom 5 days agoNewcastle Upon Tyne, England, United Kingdom 2 weeks agoWhickham, England, United Kingdom 3 weeks agoSales Development Representative – Full time – permanent – Gateshead Gateshead, England, United Kingdom 2 months agoSeasonal Sales Assistant 5hr – Newcastle Newcastle Upon Tyne, England, United Kingdom 2 days agoSeaham, England, United Kingdom 9 hours agoWorking from home, Flexible, Remote Opportunity Newcastle Upon Tyne, England, United Kingdom 2 months agoTyne And Wear, England, United Kingdom 3 weeks agoTyne And Wear, England, United Kingdom 1 week agoNewcastle Upon Tyne, England, United Kingdom 22 hours agoSunderland, England, United Kingdom 1 day agoHartlepool, England, United Kingdom 1 month agoMurton, England, United Kingdom 1 week agoWe\’re unlocking community knowledge in a new way. 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Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Associate
✨Tip Number 1
Familiarise yourself with Moss's brand values and product offerings. Understanding their commitment to sustainability and customer service will help you connect with the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a sales context. This will help you become more comfortable in promoting products and providing excellent customer service, which is crucial for this role.
✨Tip Number 3
Visit a Moss store before your interview to observe how staff interact with customers. Take note of their approach to customer service and product knowledge, as this will give you valuable insights to discuss during your application process.
✨Tip Number 4
Network with current or former employees of Moss on platforms like LinkedIn. They can provide insider tips about the company culture and expectations, which can be beneficial when preparing for your interview.
We think you need these skills to ace Sales Associate
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Moss's vision and values. Familiarise yourself with their commitment to customer service excellence and sustainability, as this will help you tailor your application to reflect their ethos.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in retail or customer service. Showcase specific examples where you've gone above and beyond to meet customer needs, as this aligns with the role of a Brand Ambassador.
Showcase Your Style: Since personal style is important for this position, consider including a brief section in your application that reflects your aesthetic and how it aligns with Moss's brand. This could be through your choice of language or even a personal anecdote about your fashion sense.
Tailor Your Application: Make sure to customise your application for the Sales Associate role. Use keywords from the job description, such as 'customer experience', 'product knowledge', and 'team collaboration', to demonstrate that you understand the responsibilities and expectations of the position.
How to prepare for a job interview at Moss
✨Show Your Passion for Customer Service
As a Sales Associate, you'll be the face of the brand. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services before the interview. Be prepared to discuss how you would use this knowledge to enhance the customer experience, especially regarding bespoke advice and styling options.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and sustainability. During your interview, highlight how your personal values align with these principles. Share experiences that showcase your ability to work well in a team and think creatively.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Practice responses that demonstrate your problem-solving skills and ability to exceed customer expectations, as this is crucial for contributing to store KPIs.