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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive sales.
- Company: Join Moss, a values-driven company that celebrates Spirit and performance.
- Benefits: Competitive salary, performance incentives, and career progression opportunities.
- Why this job: Be a key player in creating memorable customer experiences and motivating your team.
- Qualifications: Retail experience with strong communication and leadership skills.
- Other info: Dynamic environment where your contributions are recognised and celebrated.
The predicted salary is between 28800 - 43200 £ per year.
As a Team Leader, you are an ambassador of Moss’s Keystone Habit - Exceptional Customer Service. You deliver results through the Moss Way, which combines:
- Spirit - the emotional energy we hire for and nurture.
- Moss Moments - the meaningful connections we create with customers.
- Moss Confidence - the expertise and assurance we bring through service.
All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly. By living the Moss Way every day, you ensure outstanding customer experiences, strong commercial performance, and an engaged, motivated team.
What it takes to lead with Moss Spirit
Spirit is the emotional energy that powers Moss. We hire for it, grow it, and celebrate it. Values are our compass, guiding decisions and actions. Behaviours are how Spirit and Values come alive:
- Think Customer - See every decision through the customer’s eyes, balancing service and commercial impact.
- Care Passionately - Bring energy, pride, and positivity; recognise and celebrate great team service delivery.
- Act Authentically - Lead and support with integrity, openness, and fairness; build trust through consistency.
- Adapt Boldly - Respond with confidence to change; support your Store Management to lead the team through challenges and opportunities.
Key Responsibilities
- Sales & Performance: Support the management team in driving sales and profit growth across formalwear and casualwear by using commercial opportunities and data, to optimise performance and help the team achieve their daily targets.
- Driving KPIs: Contribute to the achievement of ATV, UPT, and conversion through leading by example on the shop floor, and delivering service excellence.
- Customer Experience: Ensure every customer experiences the Moss Way, with Spirit, Moss Moments, and Moss Confidence evident in every interaction.
- Team Support and Motivation: Act as a role model, supporting with onboarding and the development of the team; and helping to build an engaged working environment.
- Operational Execution: Take responsibility for ensuring key operational tasks such as stock accuracy, loss prevention, and visual merchandising standards are completed efficiently and in line with Company policy.
- Adapting to Change: Support the store management to lead the team through change with a positive and flexible approach, ensuring adoption of new initiatives while maintaining standards and performance.
Measures of Success
- Sales, profit, and KPI targets achieved (ATV, UPT, conversion).
- Consistently high NPS, customer satisfaction, and mystery shop results.
- Recognition as a proactive Team Leader who lives Moss Spirit and drives the Keystone Habit.
- Compliance and operational tasks completed accurately and efficiently.
- Positive team engagement, and support for colleagues, with a focus on those who are onboarding.
- Smooth adoption of change initiatives, delivered on time and with impact.
What You’ll Need to Succeed
- A passion for delivering exceptional service and demonstrates the Moss Spirit - authentic, passionate, caring, and confident.
- A customer-first approach with the ability to inspire others to deliver results.
- Confidence on the shop floor, with strong communication and teamworking skills and an understanding of commercial priorities.
- Shows a passion to learn about product, styling and commercial priorities, with a curiosity for both formalwear and casualwear trends.
- Ability to follow process and interpret data, to support and lead the team.
Experience Needed
- Previous retail experience, ideally in a senior sales or team support/supervisory role.
- Understanding of Retail KPI’s and the importance of the customer experience.
- Experience in supporting with the training and development of team members.
- Confidence using digital tools for stock, commercial operations/insights, and communication.
- Resilient, flexible and able to thrive in a fast-paced commercial environment.
What We Offer
- Competitive salary and performance-based incentive plan.
- Opportunities for career progression and personal development.
- A values-led culture where Moss Spirit is celebrated, and performance is recognised and rewarded.
- A comprehensive rewards and benefits programme.
At Moss, we hire for Spirit, train for skills, and reward for contribution. If you’re ready to take your next career step to lead with Moss Spirit, this is your chance to be exceptional, creating experiences that matter for your team, your customers, and yourself.
Team Leader in Royal Tunbridge Wells employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture before your interview. Dive into Moss’s values and behaviours, and think about how you can embody the Moss Spirit in your responses. This will show that you’re not just a fit for the role, but for the team too!
✨Tip Number 2
Prepare some examples of how you've delivered exceptional customer service in the past. Think about those 'Moss Moments' where you made a real connection with a customer. Sharing these stories will highlight your passion for service and your ability to inspire others.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you’ve successfully navigated change or challenges in a retail environment. This will demonstrate your ability to support your team through transitions, which is key at Moss.
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about how the team embodies the Moss Way and what success looks like in the role. This shows your genuine interest and helps you gauge if it’s the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Team Leader in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Spirit: When writing your application, let your passion for exceptional customer service shine through. We want to see how you embody the Moss Spirit and how you can inspire others to deliver results.
Think Customer: Make sure to highlight your customer-first approach in your application. Share specific examples of how you've put customers at the heart of your decisions and actions in previous roles.
Be Authentic: We value authenticity, so be yourself in your application. Share your unique experiences and how they align with our values and behaviours. This is your chance to show us who you really are!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Moss
✨Embrace the Moss Spirit
Before your interview, take some time to understand what Moss Spirit means. Reflect on how you can demonstrate authenticity, passion, and care during your conversation. Think about specific examples from your past experiences where you've embodied these qualities.
✨Know Your KPIs
Familiarise yourself with key retail KPIs like ATV, UPT, and conversion rates. Be prepared to discuss how you've contributed to these metrics in previous roles. Showing that you understand the commercial side of retail will impress the interviewers.
✨Showcase Your Customer-Centric Approach
Prepare to share stories that highlight your customer-first mindset. Think about times when you went above and beyond for a customer or how you’ve inspired your team to deliver exceptional service. This aligns perfectly with the 'Think Customer' value.
✨Demonstrate Adaptability
Moss values those who can adapt boldly to change. Be ready to discuss situations where you've successfully navigated challenges or changes in the workplace. Highlight your flexibility and how you supported your team through transitions.
