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For Companies At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and drive sales growth.
- Company: Join Moss, a values-driven company that celebrates Spirit and performance.
- Benefits: Competitive salary, career progression, and a supportive culture.
- Why this job: Make a real impact by creating memorable customer experiences and developing future leaders.
- Qualifications: Retail management experience with a focus on sales and team development.
- Other info: Fixed-term role with opportunities for personal growth in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Deputy Manager, you are the guardian of Moss’s Keystone Habit - Exceptional Customer Service. You deliver results through the Moss Way, which combines:
- Spirit - the emotional energy we hire for and nurture.
- Moss Moments - the meaningful connections we create with customers.
- Moss Confidence - the expertise and assurance we bring through service.
All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly. By living the Moss Way every day, you ensure outstanding customer experiences, strong commercial performance, and an engaged, motivated team. Together, Spirit, Values, and Behaviours create the Moss Way in action.
What it takes to lead with Moss Spirit
Spirit is the emotional energy that powers Moss. We hire for it, grow it, and celebrate it. Values are our compass, guiding decisions and actions. Behaviours are how Spirit and Values come alive:
- Think Customer - See every decision through the customer’s eyes, balancing service and commercial impact.
- Care Passionately - Bring energy, pride, and positivity; recognise and celebrate great service.
- Act Authentically - Lead with integrity, openness, and fairness; build trust through consistency.
- Adapt Boldly - Respond with confidence to change; support your Store Manager to lead the team through challenges and opportunities.
Key Responsibilities
- Sales & Revenue: Assist the Store Manager in delivering sales and profit growth across formalwear and casualwear by using data, insights, and commercial opportunities to optimise performance.
- Commercial KPIs: Contribute to the achievement of ATV, UPT, and conversion through visible floor leadership, supporting team coaching, and service excellence.
- Customer Experience: Ensure every customer experiences the Moss Way, with Spirit, Moss Moments, and Moss Confidence evident in every interaction.
- Team Development & Succession: Support the recruitment, onboarding and development of the team; fostering a positive team culture, inspiring confidence, supporting career progression, and helping to build a strong pipeline of future Moss leaders.
- Operational Excellence: Maintain high standards in compliance, stock accuracy, loss prevention, and visual merchandising standards to maximise efficiency, minimise shrinkage, and protect the brand. Support the Store Manager with workforce planning.
- Change & Adaptability: Embrace and support leading the store through change, ensuring adoption of new initiatives while maintaining standards and performance.
Measures of Success
- Sales, profit, and KPI targets achieved (ATV, UPT, conversion).
- Consistently high NPS, customer satisfaction, and mystery shop results.
- Recognition as a commercial Deputy Manager who lives Moss Spirit and drives the Keystone Habit.
- Strong compliance and operational audit outcomes.
- High levels of team engagement, retention, and internal promotion.
- Smooth adoption of change initiatives, delivered on time and with impact.
What You’ll Need to Succeed
- A leader who embodies Moss Spirit - authentic, passionate, caring, and confident and delivers results through people.
- A customer-first, commercially sharp mindset, inspiring others to deliver results.
- Experience in leading and supporting retail teams to achieve commercial targets.
- Strong commercial acumen, able to interpret data and make impactful decisions.
- Visible, hands-on leadership – thriving on the shop floor and leading by example.
Experience Needed
- Proven retail management/supervisory experience with a strong focus on delivering sales growth and commercial results.
- Confidence to coach and develop team members at different career stages.
- Confidence using digital tools to manage performance data, operations, and communication.
- Understanding of workforce planning.
- Shows a passion to learn about product, styling and commercial priorities, with a curiosity for both formalwear and casualwear trends.
- Resilience and agility, in a fast-paced retail environment with changing priorities.
What We Offer
- Competitive salary and performance-based incentive plan.
- Opportunities for career progression and personal development.
- A values-led culture where Moss Spirit is celebrated, and performance is recognised and rewarded.
- A comprehensive rewards and benefits programme.
At Moss, we hire for Spirit, train for skills, and reward for contribution. If you’re ready to lead with Moss Spirit, this is your chance to be exceptional, creating experiences that matter for your team, your customers, and yourself.
If you would like to know more about Moss, our People and Culture search #LifeatMoss or #TailoryourCareer on LinkedIn.
This is a Fixed-term role, maternity cover, up to 12 months.
Deputy Manager in Royal Tunbridge Wells employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy Manager in Royal Tunbridge Wells
✨Tip Number 1
Get to know the company culture before your interview. Dive into Moss’s values and behaviours, and think about how you can embody the Moss Spirit. This will help you connect with the team and show that you’re a perfect fit!
✨Tip Number 2
Prepare some examples of how you've delivered exceptional customer service in the past. Think about those 'Moss Moments' where you made a real difference for customers. Sharing these stories will highlight your experience and passion.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've inspired and developed teams in previous roles. Moss is all about fostering a positive team culture, so demonstrate how you can bring that energy to the table.
✨Tip Number 4
Don’t forget to ask questions during your interview! Inquire about how the team embraces change and adapts to new initiatives. This shows your interest in the role and helps you understand how you can contribute to the Moss Way.
We think you need these skills to ace Deputy Manager in Royal Tunbridge Wells
Some tips for your application 🫡
Show Your Spirit: When writing your application, let your passion shine through! We want to see how you embody the Moss Spirit and how you can bring that energy to our team.
Think Customer: Make sure to highlight your customer-first mindset. Share examples of how you've put customers at the heart of your decisions and actions in previous roles.
Be Authentic: We value authenticity, so be yourself in your application. Share your unique experiences and how they align with our values and behaviours. This is your chance to stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Moss
✨Embrace the Moss Spirit
Before your interview, take some time to understand what Moss Spirit means. Think about how you can demonstrate your passion and authenticity during the conversation. Share personal stories that reflect your emotional energy and commitment to exceptional customer service.
✨Know Your Numbers
Familiarise yourself with key commercial metrics like ATV, UPT, and conversion rates. Be prepared to discuss how you've used data in previous roles to drive sales and improve performance. This shows you have a commercially sharp mindset and can contribute to achieving targets.
✨Showcase Your Leadership Style
Think about examples from your past where you've led a team effectively. Highlight how you’ve inspired others, coached team members, and created a positive culture. Make sure to connect these experiences back to the Moss Way and how you can embody their values and behaviours.
✨Prepare for Change
Moss values adaptability, so be ready to discuss how you've successfully navigated change in previous roles. Share specific instances where you supported your team through transitions, ensuring they remained engaged and motivated. This will demonstrate your resilience and ability to lead boldly.
