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- Tasks: Lead a team to deliver exceptional customer experiences and drive store performance.
- Company: Join a stylish brand that values customer service and teamwork.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Dynamic work environment with great career growth and support for personal milestones.
- Why this job: Be a brand ambassador and make a real impact on customer journeys.
- Qualifications: Experience in retail or customer service with a passion for fashion.
The predicted salary is between 24000 - 30000 £ per year.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice.
- You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo, Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will be accountable for opening and closing the store in the absence of management, including cashier balancing at the end of the day and ensuring correct procedures are followed.
What You'll Need to Succeed:
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- Familiarity with POS Systems, cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits:
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Recognise and reward successful referrals for Managers with a £500 bonus.
- Financial support for commuting.
- Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Team Leader in Portsmouth employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in Portsmouth
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Moss's values and customer service approach. This way, you can show off your knowledge and passion for the brand, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Practice your people skills! Since you'll be interacting with a variety of customers, role-play different scenarios with friends or family. This will help you feel more confident in delivering that exceptional customer experience we all strive for.
✨Tip Number 3
Showcase your leadership potential! Think of examples from your past experiences where you've empowered colleagues or led a team. Highlighting these moments will demonstrate your ability to motivate others and contribute positively to the store's performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Moss team and ready to take on the challenge of being a Team Leader.
We think you need these skills to ace Team Leader in Portsmouth
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for customer service and fashion shine through. We want to see how you connect with customers and how you can elevate their experience in-store.
Tailor Your Experience: Make sure to highlight any relevant experience in retail or customer service. We love seeing how your past roles have prepared you to be a Brand Ambassador at Moss, so don’t hold back on those details!
Be Authentic: We value authenticity, so be yourself in your application. Share your personal style and how it reflects the Moss brand. This helps us see how you’ll fit into our team and culture.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Moss
✨Know Your Products Inside Out
Before the interview, make sure you brush up on your knowledge of the products and services offered. Being able to discuss fashion trends and how they relate to customer needs will show that you're not just a candidate, but a true Brand Ambassador.
✨Practice Active Listening
During the interview, demonstrate your ability to actively listen. This means not just hearing the questions, but engaging with them. Reflect back what you understand and ask clarifying questions to show you’re genuinely interested in the conversation.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you identified their needs and provided tailored solutions, as this aligns perfectly with the role's focus on exceptional customer experience.
✨Emphasise Team Leadership Experience
Since the role involves leading and empowering colleagues, be ready to share your leadership experiences. Talk about how you've motivated teams in the past and how you plan to inspire your future colleagues to achieve store goals.