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For Companies At a Glance
- Tasks: Lead and inspire the team to deliver exceptional customer experiences in a dynamic retail environment.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a key player in shaping customer journeys and driving store success.
- Qualifications: Experience in retail operations, customer service, and a passion for fashion.
- Other info: Join a collaborative culture that values creativity and personal growth.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we're 'Styling individuals for moments that matter'. We're not just for men on their big day â we're for everyone, all the time. Whether they need to hire a oneâoff outfit, elevate their daily wardrobe, or create a custom piece, we're by their side with over 170 years of tailoring knowâhow and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens.
Purpose of the Role
You are an inspirational role model who plays a key role assisting the Store Manager leading all aspects of store performance. You will continually guide, motivate, ensuring all colleagues are equipped and committed to deliver performance through a consistent customer journey creating an environment to succeed. You are an ambassador for the Brand, an expert in product, systems and processes with a strong background in retail management. You will possess people skills and a high level of operational efficiency and commercially drive the business forward.
Key Responsibilities
- As a leader of the store, you showcase an outstanding in-store customer experience by putting the customer at the forefront of all you do, embedding the Moss Essential Steps of Service as the standard, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You support the Store Manager in driving high productivity by creating and roleâmodelling an environment where the team strives to achieve and exceed one transaction per hour.
- You will support the Store Manager by leading and developing the team; conducting regular coaching and feedback sessions, focusing on personal development and KPI achievement, to cultivate a highâperformance culture.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You continually maintain and participate in an environment of management review: discussing, analysing, agreeing, and implementing plans for all commercial & operational initiatives.
- Actively follow the People processes and support the colleague lifecycle from recruitment, onboarding, employee relations, and absence management in collaboration with the People Team.
- You will be proactive with recruitment of Sales Associates and collaborate with the People Team for recruitment of Key Holders and Team Leaders.
- Oversee key seasonal cycles to align process with market demands, ensuring operational responsiveness and continuity.
- You will ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and out of stocks.
- Deliver and maintain the highest possible level of Visual Merchandising standards, both sartorial & commercial, recognising this as integral to the Customer experience.
What You'll Need to Succeed
- Experienced in retail operations and customer service, knowledgeable in global fashion trends and inclusive tailoring.
- Knowledge in data analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
- Experienced in creating diverse and brandâaligned visual displays.
- Understanding of retail business growth strategies.
About You
- Reflects the aesthetic of Moss through personal style and presentation.
- Committed to continuous selfâimprovement, efficient time management, multiâtasking, and resilience in adapting to challenges.
- Possesses emotional intelligence that fosters inspiration and guidance, alongside strong communication and relationshipâbuilding skills.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Recognise and reward successful referrals for Managers with a ÂŁ500 bonus.
- Financial support for commuting.
- Encouraging ecoâfriendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Seniority Level: MidâSenior level
Employment Type: Fullâtime
Job Function: Sales, Customer Service, and Management
Industries: Retail and Retail Apparel and Fashion
Deputy Manager in Oxford employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Deputy Manager in Oxford
â¨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Moss's history, values, and what makes them tick. This way, you can show off your passion for their craft and how you can contribute to their vision.
â¨Tip Number 2
Practice your people skills! As a Deputy Manager, you'll need to inspire and motivate your team. Think of examples from your past experiences where you've successfully led a team or improved customer service â these stories will make you stand out.
â¨Tip Number 3
Showcase your analytical side! Be ready to discuss how you've used data to drive sales or improve customer experiences in previous roles. This will demonstrate your understanding of retail operations and your ability to make informed decisions.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Moss team and ready to embrace our values from day one.
We think you need these skills to ace Deputy Manager in Oxford
Some tips for your application đŤĄ
Show Your Passion for Retail: When writing your application, let your love for retail shine through! Share specific experiences that highlight your customer service skills and how you've contributed to a positive shopping experience.
Tailor Your CV to the Role: Make sure your CV reflects the key responsibilities and skills mentioned in the job description. Use similar language to show that you understand what Moss is all about and how you can contribute to their vision.
Highlight Your Leadership Skills: As a Deputy Manager, you'll be leading a team, so donât forget to mention your leadership experiences. Talk about how you've motivated others and created a high-performance culture in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to see your application and get to know you better. Plus, it shows you're keen on joining the Moss family!
How to prepare for a job interview at Moss
â¨Know Your Brand
Before the interview, dive deep into Moss's values and mission. Understand how they style individuals for moments that matter and be ready to discuss how your personal style aligns with their aesthetic. This shows genuine interest and helps you connect with the brand.
â¨Showcase Your People Skills
As a Deputy Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led teams in the past, focusing on your coaching and feedback techniques. Highlight your emotional intelligence and relationship-building skills during the interview.
â¨Be Data Savvy
Familiarise yourself with retail analytics and how to leverage sales data to enhance customer experiences. Be prepared to discuss specific instances where you've used data to drive store success or improve performance. This will demonstrate your operational efficiency and strategic thinking.
â¨Visual Merchandising Matters
Since visual merchandising is integral to the customer experience at Moss, come equipped with ideas on how you would create diverse and brand-aligned displays. Share any past experiences where your visual merchandising skills made a positive impact on sales or customer engagement.
