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For Companies At a Glance
- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and styling advice.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Join a collaborative team that values creativity and personal growth while making a positive impact.
- Qualifications: Basic product knowledge and outstanding communication skills are essential.
- Other info: Access ongoing development and celebrate milestones with a supportive company culture.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Location: Oxford St West
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You’ll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Oxford Street West – Sales Associate Roles (Flagship Store) employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Oxford Street West – Sales Associate Roles (Flagship Store)
✨Tip Number 1
Familiarise yourself with Moss's core values and the specific services they offer, such as Hire and Custom Made. This knowledge will help you engage with customers more effectively and demonstrate your commitment to the brand.
✨Tip Number 2
Showcase your personal style in a way that reflects the aesthetic of Moss. As a Sales Associate, embodying the brand's image can make a strong impression during your interactions with both customers and management.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play scenarios where you provide styling advice. This will help you become more comfortable and confident in offering bespoke recommendations to customers.
✨Tip Number 4
Research the latest trends in menswear and customer service excellence. Being knowledgeable about current styles and best practices will enable you to elevate the customer experience and contribute positively to store performance.
We think you need these skills to ace Oxford Street West – Sales Associate Roles (Flagship Store)
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Moss's vision and values. Highlight how your personal style and presentation reflect the brand's aesthetic in your application.
Tailor Your CV: Emphasise your customer service experience and any relevant skills that align with the responsibilities of a Sales Associate. Use specific examples to demonstrate your ability to exceed customer expectations.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the brand and your understanding of the role. Mention your dedication to providing exceptional customer experiences and how you can contribute to the store's KPIs.
Showcase Communication Skills: Since outstanding communication is key for this role, ensure your application reflects your ability to inspire and foster relationships. Use clear and engaging language throughout your documents.
How to prepare for a job interview at Moss
✨Show Your Passion for Customer Service
As a Sales Associate, you'll be the face of the brand. Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Demonstrate Product Knowledge
Familiarise yourself with Moss's products and services before the interview. Being able to discuss the features and benefits of their offerings will show that you're serious about the role and can contribute to the customer experience.
✨Embrace the Brand's Values
Moss values creativity, collaboration, and sustainability. Be prepared to discuss how you embody these values in your work and personal life. This will help you connect with the interviewers and demonstrate that you're a good cultural fit.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about situations where you've had to identify customer needs or resolve issues. Practising your responses will help you feel more confident during the interview.
