Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and styling advice.
- Company: Moss is a sustainable menswear brand with 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Join a collaborative team that values creativity and personal growth while making a positive impact.
- Qualifications: Basic product knowledge and outstanding communication skills are essential.
- Other info: Access ongoing development and celebrate milestones with a supportive community.
The predicted salary is between 21600 - 36000 £ per year.
About Us: 12 Hours
Our Vison is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people.
Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You\’ll Need to Succeed:
Technical:
- Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand\’s presence.
- Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn
Moss | Sales Associate employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Moss | Sales Associate
✨Tip Number 1
Familiarize yourself with Moss's core values and the brand's aesthetic. This will help you align your personal style and presentation with what they represent, making you a more appealing candidate.
✨Tip Number 2
Engage with the brand on social media and participate in discussions about their products and services. This shows your genuine interest in Moss and helps you understand customer interactions better.
✨Tip Number 3
Prepare to discuss your previous customer service experiences and how you’ve gone above and beyond for customers. Highlighting your dedication to customer satisfaction will resonate well with the hiring team.
✨Tip Number 4
Research the latest trends in menswear and tailoring. Being knowledgeable about current styles and how they relate to Moss's offerings will demonstrate your passion and readiness for the role.
We think you need these skills to ace Moss | Sales Associate
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Moss's vision and values. Highlight how your personal style and presentation reflect the aesthetic of the brand in your application.
Showcase Customer Service Skills: Emphasize your experience in delivering exceptional customer service. Provide examples of how you've engaged with customers and exceeded their expectations in previous roles.
Demonstrate Product Knowledge: Mention any relevant product knowledge you have, especially related to menswear or retail. This will show that you can confidently offer bespoke advice to customers.
Highlight Communication Abilities: Illustrate your outstanding communication skills. Share instances where you've inspired or guided colleagues or customers, showcasing your ability to foster meaningful relationships.
How to prepare for a job interview at Moss
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share examples of how you've gone above and beyond for customers in the past, as this aligns with Moss's commitment to customer service excellence.
✨Demonstrate Product Knowledge
Familiarize yourself with Moss's products and services, including Hire, Custom Made, and Retail. During the interview, be prepared to discuss how you would use this knowledge to enhance the customer experience and drive sales.
✨Embrace the Brand Aesthetic
Reflect the aesthetic of Moss through your personal style and presentation. Dress in a way that showcases your understanding of the brand's image, as this will demonstrate your alignment with their values and culture.
✨Highlight Your Communication Skills
Prepare to discuss how you build meaningful relationships with customers and colleagues. Share specific instances where your communication skills have helped you connect with others and elevate the brand's presence.
