At a Glance
- Tasks: Deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and ongoing development opportunities.
- Other info: Join a collaborative team that values creativity and personal growth.
- Why this job: Be a Brand Ambassador and help customers look their best for every occasion.
- Qualifications: Strong communication skills and a passion for fashion are essential.
The predicted salary is between 10 - 12 € per hour.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one‑off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know‑how and considered clothing made for life as we all live it now. Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. You will be a natural promoter of customer service excellence, responsible for the customer’s journey and experience instore, ensuring that customers return time and time again. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
Key Responsibilities:
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
- You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
- You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
What You’ll Need to Succeed:
- Technical: Basic Product Knowledge involves understanding the features, benefits, and products available in the store. POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
About You: Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self‑improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand. Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence. Consistently embodies Moss’s core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits:
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- We recognise and reward successful referrals for Managers with a £500 bonus.
- Financial support for commuting.
- Encouraging eco‑friendly travel.
- Promoting physical health and fitness.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or #TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.
Seasonal Sales Associate in Merton employer: Moss
Moss is an exceptional employer that values creativity, collaboration, and sustainability, making it a fantastic place for Seasonal Sales Associates to thrive. With a generous employee discount, a rewarding bonus scheme, and a commitment to ongoing development, Moss fosters a supportive work culture that encourages personal growth and celebrates achievements. Located in a vibrant retail environment, employees enjoy unique benefits such as a Cycle to Work Scheme and discounted gym memberships, all while being part of a brand that prides itself on crafting meaningful customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Sales Associate in Merton
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and services. This way, when you chat with potential employers, you can show off your passion and knowledge, making you stand out as a true Brand Ambassador.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing a role at Moss. Personal connections can really give you an edge in the hiring process.
✨Tip Number 3
Practice your customer service skills! Since the role is all about delivering exceptional experiences, think of scenarios where you can demonstrate your ability to engage with customers. Role-playing with friends can help you feel more confident during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Moss team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Seasonal Sales Associate in Merton
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you love the brand and the customer experience. Share any personal stories that connect you to Moss and our values.
Tailor Your CV:Just like we tailor our clothing, tailor your CV to highlight relevant experiences that align with the Seasonal Sales Associate role. Focus on your customer service skills and any previous retail experience that showcases your ability to engage with customers.
Be Authentic:We value authenticity at Moss, so be yourself in your application. Use your own voice and style to express why you’d be a great fit for our team. Don’t be afraid to show your personality – it’s what makes you unique!
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed! It’s the easiest way for us to see your application and get you into the process. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Moss
✨Know Your Product
Familiarise yourself with the different services Moss offers, like Hire, Custom Made, and Retail. Being able to discuss these confidently will show your dedication and help you connect with customers during the interview.
✨Embrace the Brand's Values
Understand Moss’s core values and how they relate to customer service excellence. Be ready to share examples of how you embody these values in your previous roles, showcasing your alignment with the brand's vision.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for a Seasonal Sales Associate, as it reflects how you would engage with customers. Show that you can identify needs and provide tailored advice.
✨Dress the Part
Reflect the aesthetic of Moss through your personal style. Dress smartly and in a way that aligns with the brand’s image. This not only shows your understanding of the brand but also sets a positive tone for your interview.
