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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, and ongoing development opportunities.
- Why this job: Be a brand ambassador and make a real impact in a stylish environment.
- Qualifications: Experience in retail or customer service and a passion for fashion.
- Other info: Join a collaborative team that values creativity and personal growth.
The predicted salary is between 24000 - 36000 £ per year.
About Us:
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management with specific responsibilities.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- As a supervisory member of the team, you will be accountable for opening and closing the store in the absence of management.
- Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You'll Need to Succeed:
- Technical: Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self–improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Rewards & Benefits:
- Employee Discount: 70% discount across all our stores.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym: Promoting physical health and fitness.
- Life Insurance: Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn.
Keyholder in Manchester employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder in Manchester
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's values, products, and customer service approach. This will help you connect with the team and show that you're genuinely interested in being a part of their journey.
✨Tip Number 2
Practice your communication skills! As a Keyholder, you'll need to engage with customers and colleagues alike. Role-play different scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 3
Showcase your personal style! Dress in a way that reflects the aesthetic of Moss during your interview. This not only demonstrates your understanding of the brand but also gives you a chance to express yourself.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the Moss team. Don’t miss out on this opportunity!
We think you need these skills to ace Keyholder in Manchester
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through! We want to see how much you love fashion and customer service, so share your personal style and experiences that connect with our vision.
Tailor Your CV: Just like we tailor our clothing, tailor your CV to highlight relevant experience in retail or customer service. Make sure to showcase any specific skills that align with the Keyholder role, like your knowledge of fashion trends or customer engagement.
Be Authentic: We value authenticity, so be yourself in your application! Share your unique story and how it relates to our core values. This will help us see how you can contribute to our team culture and customer experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining the Moss family!
How to prepare for a job interview at Moss
✨Know Your Stuff
Make sure you brush up on your knowledge of fashion trends and the services Moss offers, like Hire and Custom Made. Being able to discuss these confidently will show that you're genuinely interested in the brand and can provide valuable insights to customers.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you went above and beyond for a customer. Highlighting your dedication to customer service excellence will resonate well with the interviewers, as they value someone who puts customers at the heart of everything.
✨Embrace the Brand's Values
Familiarise yourself with Moss's core values and think about how you embody them in your daily life. During the interview, share specific instances where you've demonstrated creativity, collaboration, or agility in your previous roles.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store's performance metrics or how they gather customer feedback. This shows that you're not only interested in the role but also keen on contributing to the store's success and improving customer experiences.
