At a Glance
- Tasks: Own and optimise online trading for all Moss sites, enhancing user experience.
- Company: Moss, a leading menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, season ticket loan, cycle to work scheme, and discounted gym membership.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Join a creative team making a real impact in ecommerce and customer engagement.
- Qualifications: 5+ years in a similar role with strong analytical and organisational skills.
The predicted salary is between 34650 - 42350 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now. Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose Of The Role: To own the trading of all Moss sites and services online, through the planning, setup and optimisation of campaigns, promotions and seasonal product stories. To maximise the trading potential within ecommerce and ensure consistency of campaigns across all digital channels with a seamless user experience across online and offline touchpoints. To improve the usability and accessibility of our websites for all.
Key Responsibilities:
- Ecommerce Trading & Campaign Management: Develop and maintain the trading and promotional calendar, aligning it with key events, themes and seasonal launches to maximize sales opportunities and customer engagement. Plan and brief campaign launches onsite, working with all members of the Ecommerce team to ensure campaigns and seasonal product stories are optimised. Align Ecommerce activities with other channels and stores, effectively communicating trading plans and changes in activity to other departments to maintain a consistent omnichannel brand image. Brief, upload, and schedule content on the Retail and Hire websites, ensuring correct deployment and display across devices for a first-class digital user experience.
- Performance Analysis & Optimisation: Report on seasonal and campaign performance and present data and insights to senior stakeholders. Create segmented trading strategies using customer sales and behavioural data to deliver targeted products and promotions, maximizing sales and margin performance. Optimise the onsite search and navigation functionalities to enhance product findability and discoverability. Lead the use of MS Clarity analytics across the Ecommerce team and provide insights to the wider business on user behaviour online that will inform business strategy.
- Conversion Rate & User Experience: Manage the Conversion Rate Optimisation strategy, conducting tests and implementing proven enhancements to the user experience that boost conversion rate and other key metrics. Improve the accessibility of our websites, especially for visitors with impairments and disabilities. Lead the optimisation of the Hire and Custom Made online experiences, being the point-person digitally for day-to-day activity across these services.
What You'll Need to Succeed:
- Technical: 5+ years in a similar role. Strong understanding of customer needs and user experience and how these align with delivering business outcomes. Experience with MS Clarity, Google Analytics and CRO Tests/Agencies. Strong planning and organisational skills alongside meticulous attention to detail. A good understanding of digital channels, technologies and analytic techniques.
- Desirable (but not compulsory): Experience working within a retail or ecommerce environment. Experience presenting performance data and insights to senior stakeholders. Experience managing onsite trading, promotions and campaign delivery. Understanding of website accessibility and conversion rate optimisation methodologies.
About You: The ability to work collaboratively across departments, nurturing relationships to drive collective results. Ability to cope under pressure and changing business deliverables. Strong planning and organisational skills. Meticulous attention to detail. Customer and user experience focused. Commercially minded with a focus on delivering business outcomes. Proactive and results driven.
Key Business Interactions: Marketing, Buying, Design, Hire, Custom Made.
70% employee discount across all Moss stores. Season Ticket Loan. Cycle to Work Scheme. Discounted PureGym membership. Life Insurance. Access to Moss Learning. Employee Hub with wellbeing, recognition and company updates.
If you want to know more about MOSS, search #LifeatMoss or TailorYourCareer on LinkedIn.
Trading & Optimisation Manager in London employer: Moss
At Moss, we believe in the power of personality and spirit, making us an exceptional employer for Sales Associates. Our vibrant work culture fosters individuality and encourages personal growth, offering ongoing training and real career progression opportunities. Here, every day is a chance to create meaningful connections and memorable experiences, all while being part of a supportive team that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Trading & Optimisation Manager in London
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Moss are looking for when hiring for a Trading & Optimisation Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Moss for the Trading & Optimisation Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Moss as a Trading & Optimisation Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Moss’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Trading & Optimisation Manager.
We think you need these skills to ace Trading & Optimisation Manager in London
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Moss, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Moss's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Moss. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Moss
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Moss uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Moss. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
