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- Tasks: Lead a team to deliver exceptional customer experiences and promote our stylish menswear.
- Company: Moss, a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, gym membership discounts, and ongoing development opportunities.
- Why this job: Be a brand ambassador and make a real impact on customers' special moments.
- Qualifications: Experience in retail or customer service, with a passion for fashion and strong communication skills.
- Other info: Join a collaborative team that values creativity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to forge a clear path ahead to achieve lasting success, whilst leaving a positive impact. Embracing our values strengthens our relationship with our customers and helps define our collective identity.
Purpose of the Role: You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience instore, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity, supporting the store management to hold the store in their absence.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively listening, and confidently offering individual bespoke advice.
- You achieve high productivity and motivate colleagues to seize each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- You support management to train store colleagues, utilising the business tools and resources to drive success and encourage peer trust.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo, Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- You will be accountable for opening and closing the store in the absence of management.
- Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You'll Need to Succeed:
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- Familiarity with POS Systems, cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits:
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Recognise and reward successful referrals for Managers with a £500 bonus.
- Financial support for commuting.
- Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
Team Leader in London employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you align your answers with their ethos.
✨Tip Number 2
Practice your customer service scenarios! Think about how you would handle different situations in-store, like a customer needing styling advice or dealing with a complaint. Being prepared will show you’re ready to step into the Team Leader role.
✨Tip Number 3
Network with current employees if you can. They can give you insider tips on what it’s really like to work there and what the management values most. Plus, it shows you’re genuinely interested in being part of the team!
✨Tip Number 4
Don’t forget to showcase your passion for fashion! Bring examples of how you’ve kept up with trends or helped customers in previous roles. This will highlight your fit for the brand and your ability to connect with customers.
We think you need these skills to ace Team Leader in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone above and beyond to create memorable experiences for customers. We love seeing candidates who genuinely care about making a difference!
Highlight Your Team Leadership Skills: As a potential Team Leader, it's crucial to demonstrate your ability to lead and empower others. Use your application to showcase any previous experience in mentoring or training colleagues, and how you’ve motivated teams to achieve their goals. We want to see how you can inspire those around you!
Be Authentic and Reflect Our Brand: Your personal style and presentation matter to us! Make sure your application reflects the aesthetic of Moss. Whether it’s your choice of words or the way you present your experiences, we want to see your unique personality come through. Be yourself, and let that shine in your writing!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining the Moss family right from the start!
How to prepare for a job interview at Moss
✨Know Your Brand
Before the interview, dive deep into Moss's values and mission. Understand how they style individuals for moments that matter and be ready to discuss how you can embody this in your role as a Team Leader.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight how you actively listened to customers and provided tailored solutions, as this aligns perfectly with the role's focus on customer experience.
✨Demonstrate Leadership Qualities
Think of instances where you've led a team or empowered colleagues. Be ready to share how you motivated others to achieve sales goals and improve performance, showcasing your ability to lead by example.
✨Familiarise Yourself with Fashion Trends
Brush up on current fashion trends and how they relate to Moss's offerings. Being knowledgeable about the industry will not only impress your interviewers but also show your passion for the brand and its products.
