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- Tasks: Manage daily website operations and enhance customer experience through data analysis.
- Company: Moss, a sustainable menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, cycle to work scheme, gym membership discounts, and ongoing development opportunities.
- Why this job: Join a creative team and make a real impact in the ecommerce space.
- Qualifications: Proficient in Microsoft Office, digital channels, and AI tools for content creation.
- Other info: Hybrid work policy with a minimum of 4 days in the office.
The predicted salary is between 28800 - 42000 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to Trust our colleagues to think Creatively and plan for the sustained growth and development of Moss. For us this is about working Collaboratively and using Agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
In the Ecommerce Executive role, your main job is to assist in managing the daily operations of the website and support the Ecommerce team by analysing sales and category performance and assist with the setup of campaigns and promotions. Through having a data-led mindset, you will strive to enhance the customer experience. You will work closely with the Ecommerce Merchandiser and Trading & Optimisation Manager. Your tasks will include assisting with product setup and regular website housekeeping across our retail and Hire sites. You will strive to enhance the customer experience with analysis of key performance metrics to identify trends and areas for optimisation.
Key Responsibilities:
- Owning and maintaining the upload of ecommerce product photography.
- Ensuring all elements of the Product Display Page (PDP) are accurately set up, including Mix & Match, colour Link, description, complete the Look, model information and photography.
- Assisting the Ecommerce Merchandiser with product categorization and on-site merchandising functions to enhance product visibility across the website.
- Supporting the Trading & Optimisation manager with trade planning and reporting.
- To own the briefing and upload process of site content for campaign launches and promotions in line with other channels and stores – this includes Retail, Hire and international sites.
- Collaborating with the Photography and Buying teams to ensure the availability of live product imagery before stock arrives.
- Attending weekly merchandising meetings to gain insights into product performance, deliveries and effectively communicate with the wider team.
- Collaborate with the Buying & Merchandising team to stay up to date on products.
- Assisting in delivering comprehensive weekly and monthly trade reporting for all relevant areas.
- Managing customer service product queries promptly and efficiently.
- Conducting thorough reviews of page and product performance utilizing tools such as Google Analytics and Content Square and sharing insights with the team and business.
- Supporting the Ecommerce Merchandiser in conducting regular site walks to identify any issues or opportunities for improvement.
What You’ll Need to Succeed:
- Technical: Proficient in Microsoft Office Suite, particularly in Excel and PowerPoint. Knowledge of digital channels, technologies, and analytic techniques. Experience using AI-powered tools (e.g. ChatGPT or similar) to support product content creation, including the ability to write effective prompts, refine outputs and apply human judgement to ensure accuracy and quality.
- About You: Proficient in managing tasks with an emphasis on organisation and meticulous attention to detail. Excellent in verbal and written communication, prioritising clarity, and active listening to enhance teamwork. Able to manage your time effectively. Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits:
- 70% discount across all our stores.
- Financial support for commuting.
- Encouraging eco-friendly travel.
- Promoting physical health and fitness.
- Providing peace of mind for colleagues.
- Ongoing Development: Tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
Our Hybrid Work Policy requires a minimum of 4 days in the office and 1 working from home.
Ecommerce Executive in London employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Executive in London
✨Tip Number 1
Get to know the company inside out! Research Moss's values, products, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to ecommerce and data analysis. Think about how your skills align with the role and be ready to share examples of your past successes.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’d be a perfect fit for Moss.
We think you need these skills to ace Ecommerce Executive in London
Some tips for your application 🫡
Show Your Passion for Ecommerce: When you're writing your application, let us see your enthusiasm for ecommerce! Share any relevant experiences or projects that highlight your love for online retail and how you can contribute to enhancing the customer experience.
Be Data-Driven: Since this role is all about analysing sales and performance, make sure to mention any experience you have with data analysis. Talk about tools you've used, like Google Analytics, and how you've leveraged data to make informed decisions in past roles.
Tailor Your Application: Just like we tailor our clothing, tailor your application to fit the role! Use keywords from the job description and align your skills and experiences with what we're looking for. This shows us you’ve done your homework and are genuinely interested.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Avoid jargon and keep your sentences straightforward. This will help us understand your qualifications quickly and effectively.
How to prepare for a job interview at Moss
✨Know Your Stuff
Before the interview, dive deep into Moss's values and mission. Understand their focus on sustainability and customer experience. This will help you align your answers with what they stand for and show that you're genuinely interested in the brand.
✨Showcase Your Analytical Skills
Since the Ecommerce Executive role involves analysing sales and performance metrics, be prepared to discuss your experience with tools like Google Analytics. Bring examples of how you've used data to drive decisions or improve processes in previous roles.
✨Be Ready to Collaborate
Moss values teamwork, so think of examples where you've successfully collaborated with others. Whether it’s working with a merchandising team or coordinating with photographers, highlight your ability to work well with different departments.
✨Ask Insightful Questions
Prepare thoughtful questions about the Ecommerce team's current challenges or upcoming campaigns. This shows your enthusiasm for the role and gives you a chance to demonstrate your knowledge of ecommerce trends and best practices.
