Colleague Communications & Engagement Manager in London

The Colleague Communications Manager plays a key role in helping colleagues understand, engage and adopt key business priorities, change activity and cultural initiatives across both Retail and Head Office. Working closely with the Head of People, L&D Manager and Retail teams, the role translates business priorities, learning, capability and transformation activity into clear, engaging and practical colleague communication that supports understanding, consistency and action across the business.

This is a hands‑on role focused on delivering colleague communication and engagement activity that helps bring the Moss Way to life day‑to‑day, ensuring colleagues feel informed, connected and aligned during a period of continued business evolution and change. At Moss everything we deliver is through the Moss Way, the way we do things around here. This combines:

• Spirit – the emotional energy we hire for and nurture.
• Moss Moments – the meaningful connections we create with customers.
• Moss Confidence – the expertise and assurance we bring through service.

All of this is underpinned by our Values and brought to life through our Behaviours – Think Customer, Care Passionately, Act Authentically, Adapt Boldly. By living the Moss Way every day, we create exceptional customer experiences and strong commercial results across the business. Together, Spirit, Values, and Behaviours create the Moss Way in action.

Key Responsibilities

• Internal Colleague Communication Strategy, Content and Delivery
  • Deliver aligned communication plans that support Retail and Head Office priorities, supporting colleague understanding of key initiatives, change activity and Moss Way expectations.
  • Create clear, engaging and practical communication for Retail teams and Head Office audiences, translating complex information into messaging that is easy to understand and act on.
  • Manage internal communication channels including The Thread and colleague bulletins, in a timely, relevant and appropriate way for both Retail and Head Office audiences.
  • Partner closely with teams including Branding and Talent to align and deliver joined‑up colleague communication across the business.
  • Develop practical communication toolkits, FAQs and leader briefing materials that support consistency, engagement and adoption across the business.
  • Support Head Office stakeholders in delivering clear and effective colleague communication, providing guidance, templates and editing input where required.
• Stakeholder Partner and Communication Support
  • Partner closely with the Head of People, L&D Manager and wider business stakeholders to support colleague facing communication and engagement activity.
  • Work with senior stakeholders to align communication priorities, sequencing and tone across colleague communication activity.
  • Work closely with Retail partners to ensure communication is practical, well‑timed and relevant for fast‑paced store environments.
  • Connect Head Office functions and Retail teams through joined up communication that improves clarity, consistency and colleague understanding.
  • Support Head Office project teams in planning communication activity; taking audience needs into consideration while delivering awareness, understanding, engagement and impact.
• Retail and Head Office Engagement
  • Deliver colleague engagement activity that strengthens connection, understanding and alignment across Retail and Head Office teams.
  • Manage the engagement calendar across the business, partnering with stakeholders to deliver meaningful events and programmes that reinforce the Moss Way and colleague experience.
  • Support colleague recognition programmes, reward schemes, internal events and engagement activities, strengthening culture, connection and the colleague experience.
  • Partner with the People Team to support colleague communication and engagement activity linked to wellbeing, benefits and wider people initiatives.
• Governance
  • Manage the colleague communication calendar across Retail and Head Office, ensuring all activity is coordinated, timely and aligned.
  • Maintain clear communication standards and processes, using the right channels at the right time with appropriate consistency.
  • Continuously improve communication tools and processes to deliver clear, accessible and easy to navigate colleague information.
• Insights
  • Gather colleague feedback across Retail and Head Office to continuously improve communication effectiveness and engagement.
  • Identify communication gaps, challenges and colleague pain points, recommending practical improvements where needed.
  • Coordinate colleague engagement and pulse surveys, supporting the business in gathering meaningful colleague insight and feedback.
  • Track and report on communication and engagement activities using insight and feedback to refine future approaches.

What this role is:

• A colleague communication and engagement role focused on supporting Retail and Head Office teams through clear, practical and engaging communication.
• A hands‑on delivery role focused on landing business priorities, learning, capability and change activity effectively across the organisation.
• A collaborative role working closely with People, L&D, Retail and Head Office teams to ensure colleague communication is aligned, timely and relevant.
• A role suited to someone who enjoys working in a fast‑paced, evolving retail environment and is confident managing multiple priorities and stakeholders.

What this role is not:

• Not an external communications, PR or employer brand role.
• Not a standalone culture, reward or events management position.
• Not a senior transformation leadership role or business‑wide change ownership position.
• Not responsible for issuing operational Retail instruction, which remains within the Retail Operations structure.

Benefits

• Employee Discount: 70% discount across all our stores.
• Season Ticket Loan: Financial support for commuting.
• Cycle to Work Scheme: Encouraging eco‑friendly travel.
• Discounted Gym Membership with PureGym: Promoting physical health and fitness.
• Life Insurance: Providing peace of mind for colleagues.
• Ongoing Development: Tailored to suit your career ambitions from day one.
• Access to Moss Learning: An online learning platform for skill enhancement.
• Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
• New Baby Gift: Celebrating important personal milestones of colleagues.

Our hybrid policy requires a minimum of 3 days in the office. If you want to know more about MOSS, our people and our culture, search #LifeatMoss or TailorYourCareer on LinkedIn. Moss is unable to offer visa sponsorship. Applicants must have the right to work in the UK at the time of application. Unfortunately, we are not able to support visa applications or future sponsorship.