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- Tasks: Be a Brand Ambassador, engaging with customers and maximising sales opportunities.
- Company: Moss, a sustainable menswear brand with over 170 years of tailoring expertise.
- Benefits: 70% employee discount, generous bonuses, season ticket loans, and gym memberships.
- Other info: Opportunities for personal growth and access to an online learning platform.
- Why this job: Join a passionate team and elevate customer experiences while showcasing your personal style.
- Qualifications: Strong communication skills and a passion for fashion and customer service.
The predicted salary is between 20000 - 25000 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
You will be a true Brand Ambassador who will be able to interact easily with a broad range of customers. Your dedication to exceed customer expectations will support the overall store KPI’s, positively contributing to the overall performance through personal productivity.
You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI’s. You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
Basic Product Knowledge involves understanding the features, benefits, and products available in the store. Reflects the aesthetic of Moss through personal style and presentation. Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Employee Discount: 70% discount across all our stores.
- Generous bonus scheme: paying up to 15% of your gross monthly salary each month.
- Refer a Friend: We recognise and reward successful referrals for Managers with a £500 bonus.
- Season Ticket Loan: Financial support for commuting.
- Cycle to Work Scheme: Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym
- Life Insurance: Access to Moss Learning: An online learning platform for skill enhancement.
- Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- New Baby Gift: Celebrating important personal milestones of colleagues.
Associate Seller in London employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Seller in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Moss's history, values, and product offerings. This will not only help you stand out in interviews but also show your genuine interest in becoming a true Brand Ambassador.
✨Tip Number 2
Practice your communication skills! Engage with friends or family as if they were customers. The better you can inspire and guide others, the more likely you'll impress during your interview and showcase your ability to elevate the customer experience.
✨Tip Number 3
Be proactive! Think about how you can improve store performance and customer service. Bring ideas to the table during your interview that reflect your understanding of the role and how you can contribute to the team’s success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and ready to embrace the digital age, which is key in today’s retail environment.
We think you need these skills to ace Associate Seller in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the brand shine through. We want to see how much you resonate with our vision of styling individuals for moments that matter. Share why you’re excited about the role and how you can contribute to our mission.
Tailor Your Experience: Just like we tailor our clothing, tailor your application to highlight relevant experiences. Focus on your customer service skills and any previous retail experience that aligns with our goals. Make it clear how you can elevate every interaction with our customers.
Be Authentic: We value authenticity, so be yourself in your application. Reflect your personal style and presentation, as this is part of what makes you a great fit for us. Don’t hesitate to share your unique perspective and how it aligns with our brand aesthetic.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Moss
✨Know the Brand Inside Out
Before your interview, dive deep into Moss's history, values, and product offerings. Understanding their vision of 'Styling individuals for moments that matter' will help you connect with the brand and demonstrate your passion for their craft.
✨Showcase Your Customer Service Skills
As a potential Brand Ambassador, it's crucial to highlight your ability to exceed customer expectations. Prepare examples from your past experiences where you went above and beyond for customers, and be ready to discuss how you can elevate every interaction at Moss.
✨Demonstrate Your Sales Savvy
Familiarise yourself with sales techniques and how they apply to retail. Be prepared to discuss how you would maximise sales opportunities and contribute to store KPIs, using specific strategies that align with Moss's goals.
✨Embrace Continuous Improvement
Moss values resilience and self-improvement, so come ready to share how you've developed personally and professionally. Discuss any feedback you've received in previous roles and how you've used it to enhance your performance, showing that you're committed to growth.