At a Glance
- Tasks: Drive customer engagement and identify upsell opportunities to boost SaaS revenue growth.
- Company: Join Moss, a dynamic SaaS scale-up with a diverse team across Europe.
- Benefits: Top compensation, equity options, learning budget, and flexible work-from-abroad days.
- Other info: Be part of a culture that values speed, collaboration, and continuous improvement.
- Why this job: Make a real impact in a fast-paced environment while advancing your career.
- Qualifications: Experience in commercial roles, upselling, and strong communication skills required.
The predicted salary is between 28800 - 48000 £ per year.
At Moss, we give finance professionals the power to automate their day-to-day and make forward-thinking decisions. Our team and culture make us unique — we’re driven by impact and growth, where every one of us strives to learn and excel. Recognised by Sifted's Rising 100 and LinkedIn's Top Startups, we’re here to help propel your career and together, make Moss a lasting success.
Join our Customer Success team, where you will focus on driving SaaS revenue growth through proactive customer engagement. While leveraging data insights, you will proactively identify upsell opportunities and mitigate churn risks for your portfolio of customers. Your strategic guidance and deep product knowledge will be essential in helping customers unlock new value of our product and set them up for success.
Your responsibilities:
- Drive customer engagement - through building and nurturing value-creating and scalable relationships, you develop a deep understanding of your clients' and their finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.
- Upsell - you leverage your deep understanding of both the product and your customer’s needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.
- Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through, for example, key metrics such as spend engagement, SaaS uplift and renewals.
- Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features.
- Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long-term retention.
About you:
We think you’ll need the following experience and qualifications to succeed in the role:
- Proven experience in a proactive commercial-centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
In addition, here are the skills and attributes we are looking for:
- Customer obsessed - You empathize with the needs and pain points of the customer and provide a flawless experience.
- Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add-ons.
- Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner.
- Analytical mindset - You are able to read, interpret and leverage data to prioritize customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo.
- Expert Operator - You are able to manage multiple requests at the same time and prioritize accordingly. You have a structured way of working, employing efficiency and effectiveness in your day-to-day tasks.
About Moss:
Moss is a SaaS scale-up founded in Berlin, with a team of 300+ people from 50+ nationalities in 5 offices across Europe. Our ambition is bold: to power every SMB's spend across Europe - fully digital, AI-driven, and seamlessly integrated for complete control. To date, over 5000 businesses in Germany, Netherlands and the UK use Moss' leading spend management product, with modules such as corporate cards, accounts payables, employee cash reimbursements and procurement.
Moss has raised a total of €180 million in funding and is backed by the most renowned tech investors including Valar Ventures, Tiger Global, Global Founders Capital, Cherry Ventures and A-Star. Be part of a culture that thrives on impact and speed, where you can take bold moves, learn fast and accomplish more. We’re a place where you can fast track your career - here’s what else to expect:
- Top-of-market compensation package, including equity.
- Our vibrant offices are at the heart of our culture, where in-person time fuels collaboration and connection over weekly breakfasts and Friday demos.
- Additional benefits include: 20 days "work from abroad", 600EUR/GBP Learning & Development Budget, and other local benefits.
Unless stated otherwise, benefits apply to full-time positions (interns and working students receive a tailored package).
Account Manager in London employer: Moss
Moss is an exceptional employer that fosters a vibrant and inclusive work culture, where finance professionals can thrive and make a significant impact. With a strong focus on employee growth, we offer top-of-market compensation, a generous learning and development budget, and unique benefits like 20 days of 'work from abroad'. Join us in our Berlin office, where collaboration and innovation are at the forefront, and take your career to new heights in a fast-paced SaaS scale-up environment.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their values and how they align with your skills. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience can drive customer engagement and upsell opportunities. Highlight your analytical mindset and how you can leverage data insights to benefit the company.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Moss!
We think you need these skills to ace Account Manager in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Account Manager role. Highlight your experience in customer engagement and upselling, as these are key aspects of the job. We want to see how your skills align with our mission at Moss!
Showcase Your Analytical Skills:Since the role involves leveraging data insights, don’t forget to mention any relevant experience you have with data analysis. We love candidates who can interpret metrics and use them to drive customer success, so let that shine through!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your experiences and achievements. We appreciate a well-structured application that makes it easy for us to see your potential.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Moss team!
How to prepare for a job interview at Moss
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of Moss's spend management product. Familiarise yourself with its features and how they can benefit customers. This will help you demonstrate your expertise and show that you're ready to act as a product ambassador.
✨Showcase Your Customer-Centric Approach
Prepare examples from your past experiences where you've successfully engaged with clients and identified upsell opportunities. Highlight how you empathised with their needs and provided tailored solutions. This will illustrate your customer obsession and ability to drive engagement.
✨Be Data-Driven
Brush up on key performance indicators relevant to SaaS revenue growth. Be ready to discuss how you've used data insights in previous roles to measure success and identify areas for improvement. This will showcase your analytical mindset and commercial acumen.
✨Practice Clear Communication
Since the role requires clear communication of complex topics, practice explaining your past projects or experiences in a concise manner. Use simple language to convey your points effectively, ensuring you can engage with various audiences during the interview.
