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- Tasks: Be a Brand Ambassador, delivering exceptional customer experiences and leading your team.
- Company: Moss is a renowned menswear brand with over 170 years of tailoring expertise.
- Benefits: Enjoy a 70% employee discount, generous bonuses, and support for commuting and fitness.
- Why this job: Join a collaborative culture focused on creativity, sustainability, and personal growth.
- Qualifications: Prior retail or customer service experience and a passion for fashion are essential.
- Other info: Flexible part-time role with opportunities for ongoing development and recognition.
The predicted salary is between 20000 - 30000 £ per year.
Our Vision is to be admired for our craft, experience, and sustainability. Desired by our customers and loved by our people. Today Moss is more than a menswear brand, we are ‘Styling individuals for moments that matter’. We’re not just for men on their big day – we’re for everyone, all the time. Whether they need to hire a one-off outfit, elevate their daily wardrobe, or create a custom piece, we’re by their side with over 170 years of tailoring know-how and considered clothing made for life as we all live it now.
Our shared values encourage us to trust our colleagues to think creatively and plan for the sustained growth and development of Moss. For us this is about working collaboratively and using agility to achieve success, whilst leaving a positive impact. Embracing our core values and behavioural competencies strengthens relationships with our customers and colleagues.
Purpose of the Role:
You will be a true Brand Ambassador who will be able to interact easily with a variety of customers. You will be a natural promoter of customer service excellence, a key contributor to the customer’s journey and experience in-store, displaying knowledge and experience across product, store systems and processes. You will be hardworking, dedicated, and swiftly identify the needs of your customer to provide engaging styling options. Your dedication to exceed customer expectations will support the overall store KPIs, positively contributing to the overall performance through personal productivity, supporting the store management with specific responsibilities.
Key Responsibilities:
- As a supervisory member of the team, you will lead and empower your colleagues, ensuring our customers are at the heart of everything we do.
- You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice.
- You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPIs.
- You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience, delivering operational best practice to support your DM & SM.
- Utilise sales and customer data to inform and guide your interactions, ensuring every decision enhances our collective success and customer satisfaction.
- You will actively seek opportunities to improve store performance and provide the best customer experience, improving service based on feedback from Feefo and Mystery Shops and other tools and resources.
- You will assist store management by taking ownership of stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
- You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
- As a supervisory member of the team, you will be accountable for opening and closing the store in the absence of management.
- Cashier balancing at the end of the day and ensuring correct procedures are followed.
What You'll Need to Succeed:
- Prior experience in retail, hospitality, or customer service.
- Possesses excellent knowledge of fashion trends and industry standard.
- Familiarity with cash tills, credit card processing, and inventory management systems.
- Knowledge in Data Analytics, leveraging sales and performance insights to drive store success, improve customer experiences, and support continuous excellence.
About You:
- Reflects the aesthetic of Moss through personal style and presentation.
- Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
- Has outstanding communication abilities, enriched by emotional intelligence, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
- Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits:
- 70% discount across all our stores.
- Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Financial support for commuting.
- Encouraging eco-friendly travel.
- Discounted Gym Membership with PureGym.
- Providing peace of mind for colleagues.
- Ongoing Development tailored to suit your career ambitions from day one.
- Access to Moss Learning: An online learning platform for skill enhancement.
- Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
- Celebrating important personal milestones of colleagues.
Keyholder employer: Moss
Contact Detail:
Moss Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder
✨Tip Number 1
Familiarise yourself with Moss's brand values and customer service philosophy. Understanding their commitment to sustainability and customer experience will help you align your responses during interviews, showcasing how you can embody their ethos.
✨Tip Number 2
Brush up on your knowledge of current fashion trends and the services offered by Moss, such as custom tailoring and hire options. Being able to discuss these topics confidently will demonstrate your passion for the brand and your ability to engage customers effectively.
✨Tip Number 3
Prepare examples from your previous work experience that highlight your customer service skills and ability to work collaboratively in a team. This will show that you can contribute positively to the store environment and support your colleagues.
✨Tip Number 4
Network with current or former employees of Moss if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Keyholder
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Keyholder role at Moss. Familiarise yourself with their values and customer service expectations to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any prior experience in retail, hospitality, or customer service. Mention specific examples where you've demonstrated excellent customer service or product knowledge.
Showcase Your Style: Since Moss is a menswear brand, reflect your personal style in your application. This could be through your CV design or how you present your experiences, showing that you embody the brand's aesthetic.
Tailor Your Cover Letter: Craft a personalised cover letter that speaks directly to Moss's mission of 'Styling individuals for moments that matter'. Use this opportunity to express your passion for fashion and customer service excellence.
How to prepare for a job interview at Moss
✨Show Your Passion for Fashion
As a Keyholder, you'll need to reflect the aesthetic of Moss. Make sure to showcase your personal style during the interview and express your enthusiasm for fashion trends and the brand's values.
✨Demonstrate Customer Service Excellence
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your ability to listen to customers and offer tailored advice, as this is crucial for enhancing their experience at Moss.
✨Familiarise Yourself with Store Systems
Brush up on your knowledge of POS systems and inventory management. Being able to discuss your experience with cash handling and stock control will show that you're ready to take on the responsibilities of the role.
✨Emphasise Team Collaboration
Moss values collaboration and agility. Be ready to share instances where you've worked effectively within a team, demonstrating your ability to lead and empower colleagues while keeping customer satisfaction at the forefront.
